Medical Receptionist

About The Role:

Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast-paced clinic located at Malvern in a full-time (Mon-Fri) capacity. The role will also require rotation through our Balaclava & Elsternwick clinics. 

As a medical receptionist you will be responsible for

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

This is an outstanding opportunity for those who are eager to learn, driven, resilient and empathetic, whilst also possessing a strong customer service background.

About You:

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.
   

We Can Offer

• Career pathways through training, mentorship, and advancement opportunities
• Exclusive access to MRI and Sonography traineeships
• A supportive, team-focused culture where your voice is valued
• Work-life balance with predictable hours and no shift work required
• Staff Recognition & Awards – We celebrate your success
• Corporate Perks & Discounts + Health and wellness benefits
• Fitness Passport Access – 1,000+ gyms nationwide
• Discounted Private Health Insurance
• Novated leasing and salary sacrifice
• Paid Parental Leave – Because family comes first
• Flexible and supportive working arrangements

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.

To ensure your application is considered, please apply via the job ad. Applications sent to the Careers inbox will not be considered. Feel free to contact us there only if you need assistance or accommodations with your application.

We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date.

To learn more about Capital Radiology, follow us on LinkedIn, or visit us at https://www.capitalradiology.com.au/

If you have any questions or require any adjustments within the recruitment process, please reach out to [email protected]