Medical Secretary

Genea Hollywood is part of the Genea Group, Australia's leading provider of treatment for patients facing infertility challenges. Our culture is one of innovation, passion and teamwork - we are constantly striving to improve pregnancy outcomes for our patients, while providing the best possible care and support throughout their treatment journey. Our Genea Hollywood team are a group of close knit, experienced professionals and we are looking for an experienced Medical Secretary to join the team!

Working as part of the Patient Support Services team this role will be responsible for coordinating and running the Doctors’ clinics. You will be the first point of contact for all patients and external stakeholders, as well as providing high quality administrative assistance and support

Your responsibilities will include:

• Front Reception meet and greet of patients and stakeholders
• Booking in patient appointments and preparing their files for Doctors
• Providing support and coordinating patient files including uploading patient information into the online system
• Typing the Doctors dictated letters
• Answering external calls and enquiries from patients, health funds, Medicare, internal and external stakeholders

We are looking for a strong administrator for this role, someone who has an interest in working in the medical field. You will be a team player who enjoys working across all levels of the organisation, as well as  patients and external vendors.

Ideally you will have;

• Previous experience in an office environment in an administrative capacity
• Experience with Medical programs an advantage (however not essential)
• Excellent communication skills and able to conduct yourself in an ethical manner, ensuring confidentiality
• Microsoft office skills
• Completed Secondary level education

And what's in it for you?

We know it's important to look after our staff, so Fertility First offers a number of perks including;

• Glow - Our rewards portal - be recognised by both your managers are peers. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Inclusive Employer workplace - Confidence in knowing you are joining an organisation who has achieved the benchmark for workplace inclusion across a number of diversity areas. 
• Certified Family Friendly workplace 2024/25 – A global benchmark for a family inclusive culture which is reviewed annually. This ensures continuous improvement and evolution of our workplace ensuring all staff are best supported in the context of their individual circumstances.