Member Care (Reception, Admin & Sales) - Competitive Pay

Exciting Opportunity at Fitness Factory Health Clubs in Lightsview!

Join our front of house team at Fitness Factory Health Club in Lightsview. We're on the lookout for a dedicated individual who thrives on delivering exceptional customer service, has a passion for Sales and fostering a great community atmosphere within our Club.

Role Overview:

In this Member Service role, you'll be the face of our Club, ensuring every member enjoys a personalised experience during their visits. Your primary responsibilities will include providing outstanding customer service, assisting with administrative tasks, and supporting sales initiatives.

This position offers approximately 18 hours per week, with flexible shifts spanning mornings, evenings, and Saturday mornings, spread across 4 days.

Ideal Candidate Profile:

• Friendly, outgoing personality with a passion for interacting with people
• Excellent interpersonal and customer service skills
• Previous experience in administration support or sales preferred but not essential
• Highly organised, punctual, and reliable
• Strong work ethic and a genuine interest in the fitness industry
• Previous experience in a fitness studio is advantageous but not essential
• Ability to conduct Club Tours and promote gym memberships
• Must possess or obtain First Aid/CPR and Working With Children Check certifications

Key Responsibilities:

• Deliver exceptional customer service to members and prospective members
• Warmly greet members upon entering and leaving the Club
• Administration duties, customer service, and answering enquires, including phone calls, email and face to face interaction
• Provide Club Tours, showcasing our facilities and services
• Maintain cleanliness and visual appeal of the Club
• Assist in membership sales and retention
• Asisst with our social media presence
• Stay informed about industry trends and product/service updates
• Provide occasional shift cover at our Mount Barker location if needed
• Assist the manager with ad hoc tasks as required

Benefits:

• Competitive hourly rate
• Positive and supportive team environment
• Complimentary gym membership
• Opportunity to work in a fulfilling industry

About Us:

We are a independently owned and operated Health Club in Lightsview and Mount Barker. Our facilities offer Panatta Strength equipment, functional group training, yoga classes, creche services, and infrared sauna. We are committed to providing our members with exceptional facilities and services to help them achieve their health and fitness goals.

If you're passionate about fitness and customer service, we want to hear from you! Please send your cover letter and resume to [email protected] to apply for this exciting opportunity.

Thank you for considering joining our team! Please note that only successful applicants will be contacted.