MEMBER GROWTH & MARKETING ADMINISTRATOR (BEAUTY COWORKING) - Urgent Hiring

Are you a super organised administrative professional looking to join an innovative and purpose-driven organisation that is redefining how an entire industry works?

Salon Lane is currently recruiting for a dynamic Member Growth & Marketing Administrator to work alongside a great team in a fast-paced and exciting start-up environment.

This job provides work-from-office and work-from-home flexibility. 

ABOUT SALON LANE

New to Australia, Salon Lane is Australia’s largest provider of shared premium workspaces for independent hair and beauty professionals. Think WeWork but for hair and beauty!

With five world class, creative coworking spaces already in Sydney and Brisbane and more sites in the pipeline, Salon Lane provides a move-in-ready solution that not only gives hair artists, beauty therapists and other industry professionals complete control over their own business and profits, but also a safe space and support network designed to empower them to become successful entrepreneurs.

As a well-funded start-up with high growth potential, candidates have the opportunity for accelerated career progression and to become a key early member of the Salon Lane team.

ABOUT THE ROLE

You will report directly into the Member Growth Manager and indirectly into the Marketing Communications Manager to support, coordinate and administer various essential tasks to ensure that our sales and marketing departments run effectively and efficiently.

Working within a small and highly interdependent team, the role demands professionalism, very high attention to detail, technical systems proficiency and efficiency in managing competing priorities and challenges of a fast-moving start-up environment.

KEY RESPONSIBILITIES

• Research and prioritise incoming leads
• Update the CRM Software (HubSpot) and maintain an accurate member and deals database as well as waitlist
• Assist in prospective member and event hirer tour scheduling and preparation
• Assist in the preparation of new member and event hirer proposals and quotes
• Create new Membership Agreements
• Update and maintain member incentives and promotion information
• Input and cross-check annual membership rate rises
• Identify and administer existing member contract extensions
• Process member upgrade, transfers and optional extra requests
• Support the onboarding and offboarding of members and event hirers
• Triage and respond to general email, live chat and phone enquiries
• Update and maintain shared workspace listings on external websites
• Assist with eDMs and SMS to prospective members
• Assist with the provision of assets and copy for the paid social media campaigns
• Coordinate resources to support marketing events including conferences and exhibitions

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 2+ years’ relevant experience
• Exposure to sales and/or marketing support functions
• Highly organised with excellent attention to detail is essential
• The ability to multitask and prioritise on a daily basis
• Excellent data entry skills with high accuracy level
• Mathematical competency 
• HubSpot or similar CRM experience will be strongly regarded
• Not above any job and can juggle multiple tasks at the same time
• Technically competent and able to understand and work with online software, CRM and digital marketing applications
• Other computer skills including MS Office, Google Drive, Zoom, Asana & Slack

REWARDS

• Flexible hybrid working 5 days per week between HQ, Sites and home 
• Being a key member of an energetic, dynamic and entrepreneurial founding team who stands for more than just their bottom line.
• Performance-related bonuses.
• Discounts on leading hair and beauty product brands.
• Scale your skills as the company scales the operations and locations.
• Being supported to make a social and environmental impact.

HOW TO APPLY

If you are a passionate administrative professional, apply via Seek with your updated resume by 30 June 2024 A cover letter is not required. 

No recruitment agencies please.