Member Service Officer

Members Service Consultant | Perth CBD | Full-time Permanent Your new company
You will be joining a globally recognised financial services organisation with a strong presence in Australia and internationally, supporting critical retirement and investment services for millions of members. The business is known for its commitment to governance, integrity, and delivering high-quality outcomes in a highly regulated environment. With a strong focus on customer care, continuous improvement, and people development, employees are encouraged to grow their capability and build long-term careers. The organisation values collaboration, accountability, and putting members at the centre of everything it does. This is an opportunity to work within a stable, purpose-driven environment where professionalism and development are genuinely supported.
Your new role
You'll be the first point of contact for member enquiries, providing professional, customer focused support across products and services. The role involves understanding member needs, identifying value add opportunities, and handling enquiries via phone, email, written correspondence, and online chats.

What you'll need to succeed

• Strong computer literacy (e.g. Word, Excel).
• Consistent achievement of performance targets and KPIs.
• Professional, customer-focused approach with a strong service ethic
• Clear, confident verbal communication skills
• Ability to work effectively under pressure
• Strong problem-solving skills
• Proven ability to work collaboratively within high-performing team environments
• High attention to detail with a focus on accuracy and compliance
• Desirable: Experience in contact centre or similar roles supporting complex products or services
• Desirable: Exposure to financial services or superannuation environments
• Desirable: Industry-relevant qualifications or willingness to obtain them

What you'll get in return

• Comprehensive onboarding and structured training to build strong product knowledge
• Ongoing professional development, coaching, and support, including opportunities to pursue industry qualifications.
• A collaborative and inclusive team environment
• Clear pathways for career progression across contact centre, technical, and broader business roles
• Competitive remuneration, stable working hours, and access to corporate benefits
• The opportunity to develop valuable experience across multiple service channels, including phone, digital, and online chats.
• A role where high performance, learning, and contribution are recognised and rewarded

What you need to do now
If you are passionate about this role, click 'apply now' or for more information and a confidential discussion or to find out more about other opportunities, contact Kelsey West at Hays on 08 9254 4583 or email [email protected]
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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