Member Solutions Consultant

Having car troubles never happens at a convenient time and that’s where RAC comes in. As one of the most iconic and trusted brands in WA, the consultants in our contact centre provide an efficient and tailored solution, so we can get our members back on the road, continuing with their day. Join our Joondalup Contact Centre as a Member Solutions Consultant, and be one of the first people, over 2000 members call for help each day.

A bit about the role: 

• Start date: 9th March 2026 
• Base salary: $68,340 + Super + Bonuses + Shift loading 
• Full time Permanent role
• Hours: Monday-Friday: 6am-10.30pm, Saturday – Sunday: 8am-6pm 
• Shifts: 10 x 8 hour shifts per fortnight across a rotating roster
• Location: Joondalup

What you’ll be doing: 

• Engage daily with 50-60 members over the phone.
• Understand the situation, make sure they have the best level of roadside assistance membership for them and organise the help they need.
• Offer tailored solutions that make their lives easier. 
• Develop your knowledge of RAC products and Services through a full time training and upskilling program, allowing you to support a larger range of members.
• Confidently navigate multiple technology systems while simultaneously providing support and having engaging conversations with members 
• Smash your sales targets and celebrate your wins. 
• Be part of a team that supports and motivates each other. 

What’s in it for you? 

• Comprehensive training – we set you up for success from day one. 
• Career growth opportunities – we love promoting from within. 
• A fun, team-focused culture – think coffee catch-ups, recognition programs, and plenty of laughs. 
• Paid parental/carers leave  
• Active Social club with organised events and retail discounts! 
• Volunteering days  
• EAP services  

What we’re looking for: 

• A natural communicator with a positive attitude. 
• Goal-driven and excited by the idea of earning commission. 
• Comfortable working in a fast-paced, contact centre environment. 
• Previous sales experience is great, but not essential – we’ll train you! 
• Available to work required shifts, including nights, weekends, and public holidays where applicable
• Able to commute reliably to the nominated work location
• Full Australian working rights
• Able to pass required background checks (for example, police checks)

Please note:  We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice. If you need assistance or adjustments to fully participate in the application process, please contact [email protected]