Salary :
$60,000 - 65,000 yearly
Number of Applicants
:000+
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About Fitness First:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Role Purpose
The Membership Manager is responsible for leading and managing a team of Member Support Consultants to maximise member growth (through acquisition, integration and retention) and providing a positive member experience which drives member visitation and retention.
This role is responsible for achieving the joiners, leavers and member growth goals of the club as well as overseeing the front desk operations and setting the service standards within the club.
Key Duties and Responsibilities
The key duties and responsibilities of this position include, but are not limited to:
Sales
Manage the daily workflow of the club’s Member Support Consultant (MSC) team ensuring the club reaches monthly and annual sales targets
Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
Instil discipline and support team with daily structure to ensure all MSCs achieve their daily minimum performance criteria
Set and document monthly goals with all MSCs at the start of each month
Assist in carrying out sales training to develop the MSC team
Drive the new member integration experience by prescribing relevant club products and services.
Allocate quality time to lead generation and casual leasing with MSCs ensuring that you are proactively attracting new memberships to the club (and training MSCs to do the same)
Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times
Support in the recruitment of MSCs alongside Club Manager
Support the Club Manager in developing the Member Support Consultant fortnightly roster
Retention
Achieve member retention and member growth budgets monthly
Meet and greet members as they enter the gym
Instil discipline and support team with daily structure to ensure all MSCs achieve our all-in approach to ensure all member enquiries are handled at first point of contact
Support the Regional Performance Manager and Club Manager by developing initiatives to drive membership growth
Set the customer service standards in club and provide ongoing support/training to the MSC team
Ensure all new MSCs are adequately trained to club standards in customer service
Monitor, manage and report on club cancellations and time freeze policies monthly
Conduct daily retention, overdue and set to term calls to members in line with individual KPI’s
Conduct relevant calls to overdue members and follow processes to facilitate a timely repayment plan
Ensure Member Support Consultant team are competent in the use of internal club member systems
Achieve stipulated member saves target and retail sales budget monthly
Open and close the club where
This position may involve additional tasks and responsibilities beyond those mentioned above
Person Specifications
Proven sales and customer service experience with a clear ability to hit KPIs
An understanding of the cycle of selling
Previous experience of managing the customer journey, and in particular understanding of customer retention strategies and metrics is highly regarded
Previous experience managing or mentoring a team or individuals.
Ability to set and motivate others towards goals
Exposure to using business computer systems
Current First Aid and CPR (Cardiopulmonary Resuscitation) certificates
A current paid WWCC may be based on your state jurisdiction
What we can offer you
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
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