Membership Manager | Hornsby

About Fitness First:

A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.  

The Opportunity 

As a Membership Manager, you’ll lead a high-energy team of Member Support Consultants, inspiring them to deliver outstanding member experiences while driving measurable club growth. This role is about balancing people leadership with performance — guiding your team to achieve sales and retention targets while setting the standard for service excellence at the front desk.

You’ll play a central role in welcoming new members, keeping existing members motivated and engaged, and creating a club culture where both your team and members can thrive, feel supported, and reach their full potential.

Key Responsibilities 

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets 

• Drive member growth through acquisition, integration, and proactive retention strategies 

• Oversee front desk operations and set the standard for exceptional member service 

• Monitor performance, set goals, and provide training to ensure consistent team success 

• Support recruitment, onboarding, and development of Member Support Consultants 

• Collaborate with club and regional leaders to deliver membership growth initiatives 

About You 

• Proven background in sales and customer service, with a track record of achieving KPIs 

• Strong understanding of the sales cycle and customer retention strategies 

• Experience leading, mentoring, or motivating a team to achieve goals 

• Confident using business systems and reporting tools 

• Current First Aid and CPR certification (WWCC may be required depending on state) 

What we can offer you:

We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

In addition, we offer:

• A competitive OTE of $80,000 made up of base salary and commission, plus super

• A complimentary Platinum Fitness First membership

• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”

• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Apply Now!

Please click 'Apply' to submit a resume that details your experience, attributes and achievements. 

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.