Membership Services & Retention Cons Lv1

Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.

What We Offer:

• Comprehensive training – 3 weeks program, 1 week in a classroom setting, 2 weeks on-the-job, equipping you with the knowledge and tools to succeed

• Ongoing support – dedicated leaders and team support to help you grow in your role

• Hybrid work model – work from home 3 days per week after achieving competency

• Supportive team culture – a friendly and inclusive work environment

About the Role:

• Handle a variety of inbound customer enquiries, including address updates, policy and procedural questions, and Member Coverage details

• Provide clear, empathetic, and accurate information to customers

• Process account updates and resolve enquiries efficiently

• Work on a rotating roster (Monday to Friday 8:00 am - 8:00 pm, Saturday 9:00 am - 5:00 pm)

What We’re Looking For:

• Strong customer service experience (contact centre experience preferred)

• Excellent communication and problem-solving skills

• Ability to follow compliance and regulatory guidelines

• Confidence in navigating multiple systems and providing accurate responses

• Resilience and adaptability in a fast-paced environment

• Ability to build rapport with members (Sales experience advantageous)

• Availability to work rotating shifts

Shortlisted candidates will be required to undergo a Criminal History Background Check.

Applications close Friday 31 July 2026

We welcome applicants from all backgrounds and are committed to building an inclusive workplace that reflects the community we serve.