Merchant Integration Specialist

• Play a key role in migrating 20,000+ merchants onto a new in-house payments platform
• Act as a trusted technical advisor bridging business needs and integration delivery
• Join a high-performing team driving one of CBA’s largest eCommerce transformations

About Connected Payments

Commonwealth Bank is transforming how businesses accept payments. Connected Payments is our next-generation eCommerce platform, giving merchants a single gateway to accept cards, digital wallets, Buy Now Pay Later and alternative payment methods.

With a major migration underway, this is a rare opportunity to help bring a new payments platform to life at scale - supporting merchants to integrate, go live and succeed.

The Opportunity

The TechCare team sits within eCommerce (Everyday Business Banking) and is the frontline technical capability supporting our merchants.

As a Merchant Integration Specialist, you’ll act as a trusted advisor to merchants and their development teams - guiding them through integration, migration and go-live.

This is a unique blend of technical consulting, pre-sales and payments expertise where you’ll bridge business requirements and technical execution to deliver seamless outcomes.

What You’ll Do

• Lead end-to-end merchant integrations and migrations onto Connected Payments
• Act as the technical SME across APIs, payment flows and platform configuration
• Partner with merchant developers and stakeholders to design optimal solutions
• Support pre-sales and solutioning during merchant acquisition and onboarding
• Guide merchants through testing, certification and go-live
• Troubleshoot complex integration issues (APIs, tokenisation, 3DS, webhooks)
• Improve processes and documentation to scale onboarding and reduce time-to-live
• Collaborate with Product, Engineering and Support teams to enhance the platform
• Coach and mentor junior team members, sharing knowledge to uplift the broader TechCare's capability 

What We’re Looking For

Essential Experience

• Customer-facing technical experience in payments, eCommerce or fintech
• Proven integration experience (payment gateways, orchestration or platforms)
• Strong understanding of the payments ecosystem (acquiring, CNP, orchestration)
• Ability to simplify complex technical concepts for business audiences
• Experience in solution design, requirements gathering or technical pre-sales

Technical Capability

• Strong knowledge of APIs, webhooks and integration patterns
• Experience with payment concepts (tokenisation, 3DS, hosted/server integrations)
• Familiarity with API tools (Postman, cURL etc.)
• Exposure to eCommerce platforms (Magento, WooCommerce etc.)
• Knowledge of payment providers (Stripe, Adyen, Braintree etc.)

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Why Join Us

• Be part of a major platform transformation impacting thousands of merchants
• Work in a visible, merchant-facing role with real commercial impact
• Join a collaborative team with deep payments expertise and customer focus

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Apply

This is a 12-month fixed term opportunity. Apply now to help shape the future of payments at CommBank.