Monitoring Operator

Monitoring Operator

(Customer Service role)

We are looking for Monitoring Operators/Contact Centre Operators to join our Rydalmere (Sydney) team.

The role is located in Rydalmere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal location to work.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

This role will be responsible for contacting customers when their security alarm activates. You will need to ascertain whether assistance is required, liaise with a range of stakeholders including but limited to: Security Guards, Patrol companies, Facility Managers, customers and the Police. Candidates must be able to:

• Work in a fast-paced Control Room role actioning security alarm events and calls  
• Multitask across a high level of prioritized alarm events and inbound calls.
• Liaise with emergency services, security patrols and a diverse range of clients.
• Work a rotating 24/7 roster.

This is an award-based role (Security Services Industry Award) with multiple rosters to suit operational needs and personal preferences. Shift patterns are based around our 4 on 4 off core teams (12 hour shifts of 2 days, 2 nights), complimented by our supplementary rosters during peak periods. Projected earnings on our rosters are between $75000-$85000 working less than 180 days of the year.

About You

• Strong customer service background, ideally in a contact centre environment
• Experience with call centre and/or inbound outbound phone calls.
• Experience with shift work (preferred but not mandatory).
• Australian or New Zealand Citizenship or Permanent Resident
• Team Player
• Strong communication skills and computer literacy
• Calm mannered, high attention to detail and a professional attitude.
• Ability to work autonomously.
• Career focused professional.
• Able to work shift work (12 hour shifts of 2 days, 2 nights, 4 days on, 4 days off)
• Able to work in a contact centre environment
• Able to hold or attain a NSW 1E Security License, Criminal History Police clearance and attend a Pre-Employment Medical.

What we will offer you:

• Excellent work life balance – work full time and only work 180 days of the year whilst earning $75 to $85k + Super.
• 5 weeks annual leave and the opportunity for overtime
• Supportive team structure with all training provided
• Working for a global organisation which brings job stability and where you are treated like family
• Planning and support for progression towards any role within Chubb
• Access to Chubb Hub - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment

Apply now to see where Chubb can take your career.  All applications and enquiries are treated with the strictest confidence.

Are you being referred to us for one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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