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MS Dynamics Functional Consultant (NV1)

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Job Description - MS Dynamics Functional Consultant (NV1)

Looking
for a MS Dynamics Functional Consultant having 7+ years of relevant Dynamics
CRM experience

 

The
Consultant should be able to translate the business process into system
configurations & implementations of the business processes in Microsoft
Dynamics CRM. The Functional SME will analyze complex business problems and
help define the solution within the CRM system. Identify gaps and provide
technical expertise in business requirements for system functional
specifications and scale new and current systems, processes and procedures in a
cost -effective manner. Other responsibilities include but are not limited to
the below. 

 

  • Interfaces with
    Business and IT cross functional teams to identify and resolve business
    systems problems and consults with various users to identify potential
    improvements.

  • Perform gap
    analysis: as -is vs to -be

  • Document
    functional business requirements, process flow diagrams, and business
    cases

  • Accurately
    translate business requirements into functionality

  • Manage
    requirements to meet business expectations

  • Prioritize
    business requirements and recommend changes to multiple business
    processes.

  • Assess the risks
    of various solutions looking across multiple applications

  • Clearly
    articulate the impact of business problems and benefits using business
    language

 

Mandatory Skills

 

  • Thorough
    understanding of the CRM business functions for which applications are
    used.

  • Demonstrated
    ability to have successfully completed multiple implementations and/or
    platform upgrade

  • Ability to
    effectively communicate, both verbally and in writing, at all levels
    including customers, vendors, peers, business stakeholders and management
    required



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