National Account Manager

About the Role:

Main Responsibilities:

• Develop and execute customer strategies aligned with Ferrero’s commercial priorities and growth objectives.


• Build and maintain strong, collaborative relationships with assigned customers and key stakeholders.


• Identify opportunities to strengthen customer performance, distribution, availability, and activation.


• Manage day-to-day customer relationships and support senior Sales stakeholders in strategic customer engagements.


• Lead commercial negotiations covering pricing, promotional activities, customer activation, and other commercial agreements.


• Manage customer trade investment in line with approved budgets and commercial plans.


• Ensure accurate and timely management of trade spend accruals and customer claims.


• Take ownership of customer forecasting and work closely with Demand Planning, Supply Chain, and Customer Service to support product availability and service levels.


• Monitor customer and account performance, using data and insights to identify opportunities, risks, and recommended actions.


• Prepare timely and accurate reporting and provide relevant performance updates to key stakeholders.


• Translate customer plans into clear field activation briefs and support effective execution in market.


• Collaborate cross-functionally to ensure alignment on customer priorities, plans, and deliverables.

About You:

• University degree in Business, Commerce, Marketing, or a related discipline.


• Relevant experience in national account management, key account management, sales, or another customer-facing commercial role.


• Experience within FMCG, retail, or a similarly fast-paced consumer-focused environment would be beneficial.


• Demonstrated experience in customer relationship management and commercial negotiations.


• Experience with forecasting, trade investment, promotional planning, and performance reporting.


• Exposure to retailer, wholesaler, distributor, or e-commerce channels would be an advantage.


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  Strong customer and stakeholder management skills.
  
  


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  Commercial and analytical mindset with a focus on delivering results.
  
  


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  Effective negotiation, influencing, and communication skills.
  
  


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  Ability to interpret customer, sales, and market data and translate insights into actions.
  
  


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  Strong planning, organisation, prioritisation, and time-management capabilities.
  
  


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  Ability to navigate ambiguity and adapt to changing business priorities.
  
  


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  Collaborative working style and ability to build effective cross-functional relationships.
  
  


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  Proficiency in Microsoft Office applications.Experience with SAP Trade Management or a comparable trade investment system would be advantageous.
  
  

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.