National Manager - Field Service

About Us

Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

At Konica Minolta, our Field Service teams are at the heart of what we deliver to customers every day. As National Manager – Field Service, you'll provide the strategic leadership and operational oversight that ensures our service delivery is consistent, high-quality, and commercially strong, from first installation through the lifetime of every customer relationship. Reporting to the General Manager - Managed Services, this is a senior national leadership role with real scope to shape how we work, how we perform, and how we grow.

What you'll bring

• Proven senior leadership experience in field service, customer service, or technical service operations, ideally within the print, imaging, or IT industry
• Strong commercial acumen
• Experience leading geographically dispersed teams and driving consistent performance across regions
• A track record of building and influencing relationships at all levels
• A collaborative, coaching-led leadership style

What you'll be doing

You'll lead field service delivery across all regions, working closely with your teams and key stakeholders to drive performance, manage risk, and deliver outstanding customer outcomes. Day to day, you'll:

• Develop and implement national service strategy in partnership with key internal and global stakeholders
• Review and analyse financial and service data to identify trends, drive profitability, and implement corrective actions
• Collaborate with regional service teams to ensure a consistent, excellent service experience for our customer across every region
• Review and approve service pricing
• Define and oversee policies, procedures, and KPI compliance across service teams
• Coach, mentor, and develop your national team, including building a technical training pathway for Field Service Engineers
• Lead service readiness as part of the product release cycle
• Represent company interests in Enterprise Agreement negotiations with technical employees

Why Konica Minolta?

Konica Minolta is a global technology company with a strong Australian presence and a genuine commitment to innovation, sustainability, and our people. We offer a supportive culture, real opportunities for development, and the chance to make a meaningful impact at a national level.

Apply now and bring your leadership to a team that delivers every day.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.