National Operations Centre Engineer

About this role  

We have an exciting opportunity for an Engineer to join our National Operations Centre (NOC) team. The NOC Engineer is responsible for monitoring and managing impacts to critical business technology services, system performance and capacity, responding to and managing priority incidents, privileged account management, established system administration management, and supporting our after-hours IT Service team. In this role, you will play a pivotal part in collaborating with various IT teams, ensuring the delivery of high-quality services to the business, while striving for operational excellence.  

Please note this will be a permanent, full-time role based out of our Sydney CBD Office or Melbourne(Mount Waverley) Office. It will involve participation in a continuous shift roster - working 4 days on and 4 days off. The shift patterns will be made up of 2-day shifts from 7am-7pm and 2-night shifts from 7pm-7am. 

Some of your responsibilities will include and are not limited to  

• Monitoring and managing critical business services and systems, networks and infrastructure  


• Provide after-hours service desk support to users  


• Managing priority incidents for effected tiered services.  


• Identify and address issues before they affect business operations  


• Handle and administer privileged accounts securely  

 What you’ll have done  

• Seasoned service desk analyst, NOC or equivalent experience (minimum 3 years), ideally in a continuous shift operations centre (24/7x365)  


• Strong incident management experience either managing or assisting in priority incident process, where the objective is priority service restoration.  


• Strong technical knowledge of networking protocols such as TCP/IP, SNMP, DNS, DHCP, and other networking protocols  


• Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents  


• Familiarity with HL7 and DICOM protocols and general exposure to healthcare sector is highly regarded 


• Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration, Cloud and on-prem server architecture 


• Experience with technology service monitoring tools for full-stack monitoring - systems, application, and networks such as Grafana, Centreon, Solarwinds, PTRG desirable  


• Familiarity with IT service management tools and frameworks (ITIL v3/4)  


• Demonstrated experience in delivering exemplary support, customer service and training  


• Excellent documentation skills for keeping records of issues, resolutions, and operational procedures  


• Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues

 What we can offer you  

• 5 weeks annual leave   


• Opportunities to progress within I-MED’s continued growth and expansion   


• Being part of a team that makes a difference to the functioning of our ever-growing business   


• Experience in communicating with different areas of IT   


• Enjoy exclusive benefits including discounted private health insurance, salary packaging, Fitness Passport access, lifestyle and travel discounts, I-MED services for your family and employee wellbeing support.  

About Us  

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.

If you're looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, apply today!