National Training & Onboarding Manager

ABOUT AUDIKA

We have created a new National Training and Onboarding Manager to head up all client facing training capability across our more than 200 clinic networks.

At Audika, we believe onboarding and training is one of the most critical leadership levers in any organisation. We see this as the foundation from where standards are set, habits are formed and culture becomes real. Done well, it doesn’t just prepare people for the role, it defines how they will perform, lead, and care for our clients long into the future.

In addition, we are investing in a new National Training and Innovation Hub in our Sydney Head Office that you will set up and lead.

We are seeking someone to take our next step in delivering “best-in-class” onboarding and training. This will bring adult learning principles, technology and team leadership to deliver excellence at scale. 

In this role you will be responsible for:

•     leading the Training & Onboarding function to deliver best in class onboarding and uplift capability through structured and standardised training.

•    designing and delivering a best-in-class onboarding program ensuring new clinic and contact centre staff are fully prepared, capable and aligned with Audika’s culture, standards and

expectations.

•    setting early performance foundations by establishing clear standards of best practices across clinical practice, client experience, operational processes and behaviours.

•    developing a rolling 12 month training and onboarding roadmap in collaboration with the Sales and Ops and Contact Centre leaders.

•    building capability early, reducing performance variability, and supporting the long-term success of clinic staff. 

This role is accountable for the quality, structure and consistency of all clinic training, maintaining subject matter expertise across clinical/operational processes, ATRT, systems and processes.

This National Training and Onboarding Manager role is based in the North Ryde head office requiring attendance in the office at least 3 days per week. On-site attendance at the North Ryde head office is required

during the delivery of onboarding program.

You will be successful in this role if you have:

• Minimum 5 years’ experience in learning, onboarding, clinical training, or capability development within healthcare or similar industries (essential)


• Minimum 5 years’ people leadership experience, including coaching, performance management, and workload prioritisation (essential)


• Minimum 5 years’ experience designing structured onboarding programs, competency frameworks, and learning pathways (essential)


• Demonstrated experience facilitating clinical, systems, and operational training in group and virtual formats (essential)


• Demonstrated experience assessing new hire capability and readiness, including behavioural and technical components (essential)


• Clinical audiology or hearing care experience (essential)


• Experience supporting adoption of new systems, processes, or clinical initiatives (desired)


• Experience collaborating with cross‑functional teams such as Sales & Ops, Audiology, and IT (desired)


• Ability to travel interstate (required)

Qualifications:

• Master of Audiology or equivalent clinical qualification (desired)


• Tertiary qualification in Adult Education, Learning & Development, or related discipline (desired)


• Certification in instructional design or capability development (desired)

We are offering:

• Permanent Full-Time role in an established global organization


• Professional development through clear career path and professional training


• MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia


• Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life


• Employee Assistance Program


• Birthday and Christmas gifts


• Novated leasing

Our recruitment process:

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

•    Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally.

•    Online Interview with our Talent Acquisition Partner – an initial conversation to discuss your experience, career goals, and what you’re looking for in your next role.

•    In-Person Interview with the Hiring Manager – an opportunity to meet in person, explore the role in more detail, and visit one of our clinics.

•    Interview with a Senior Business Leader – this stage includes a discussion to assess your strategic approach and problem-solving skills.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.