Night Front Office All Rounder (Night Audit)

What we ask of you: 

• A genuinely warm & welcoming demeanour


• Personable communication skills


• Energising motivation - its infectious - no job is too big or too small


• A passion for the industry, a want to be the best in service


• Australian Working Rights


• New South Wales Responsible Service of Alcohol certificate/card

POSITION SUMMARY

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.


• Process all payment types such as room charges, cash, checks, debit, or credit.


• Process all check-outs including resolving any late and disputed charges.


• Answer, record, and process all guest calls, messages, requests, questions, or concerns.


• Coordinate with Housekeeping to track readiness of rooms for check-in.


• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.


• Supply guests with directions and information regarding property and local areas of interest.


• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.


• Complete designated cashier and closing reports in the computer system.


• Cash guests' personal checks and traveler's checks.


• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.


• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others.


• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

• Team-spirited co-workers


• Encouraging leadership


• Discounted room rates on hotels worldwide


• Discount on food and beverages at participating Marriott International hotels worldwide


• Recognition programs to keep you motivated


• Wellbeing & mindfulness programs to ensure you stay healthy


• Paid birthday leave


• Training and development