Night Manager

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

• Previous experience in a similar role, preferably in a hotel environment
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
• Flexibility to work night shifts, including weekends and public holidays
• A professional and approachable manner, with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Terrific working environment in the beautiful Darling Harbour precinct
• Discounted Accommodation and F&B in Accor hotels worldwide