Night Manager

Join our team at Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm! With over 370 rooms, a refreshing pool, a vibrant lagoon for water activities, and delectable dining options, our coastal resort is the ultimate destination for both leisure and business. We offer a modern 1,500-person capacity facility, attracting Australian and international conferences and events.

Guests enjoy beach adventures, serene bush walks, and a perfect work-play balance with impressive conference amenities and poolside cocktails. As part of the esteemed Accor Group, we’re committed to delivering unforgettable guest experiences and maintaining the highest standards of service.

We’re looking for a seasoned Night Manager to lead our operation during the overnight shift. In this key role, you will oversee nightly operations, manage guest relations, and ensure the safety and security of the hotel. Your leadership will be key to maintaining smooth operations, addressing concerns, and fostering a positive work environment for your team.

Key Responsibilities:

• Oversee nightly hotel operations and ensure departmental efficiency.
• Manage guest relations and resolve complaints or issues during the night shift.
• Conduct night audits and verify the accuracy of financial transactions and reports.
• Safeguard the safety and security of guests and staff through regular property checks.
• Provide exceptional service and timely responses to guest inquiries.
• Manage emergency situations, such as medical issues, fire alarms, or security concerns.

• Previous experience in a similar role is preferred.
• Strong numerical and analytical skills with exceptional attention to detail.
• Proven business acumen, with the ability to make informed decisions and understand commercial impact.
• Adaptable and able to respond effectively to change.
• Excellent communication and interpersonal skills, capable of interacting with diverse guests and team members.
• Willingness to work a rotating roster, including weekends and public holidays.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.