Nurse Unit Manager - Gold Coast Clinic & Telehealth

MSI Australia:  Our Vision: Your body, Your choice, Your future

We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services.

We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage.

Position title: Nurse Unit Manager – Gold Coast
Department:  Clinical Services
Reports to:  Director – Nursing & Operations
Direct reports: Associate Nurse Unit Manager, Complex Case Management Nurse, Registered & Enrolled Nurses, Medical Administrative Assistant, Vasectomy Services Coordinator
Hours per week:  Full-time, 38 hours
Duration:  Permanent

Position Purpose
The Nurse Unit Manager will provide strong clinical leadership, safe practice, and people management in the Gold Coast medical clinic and across telehealth services to ensure the delivery of high-quality client-centered care. As Nurse Unit Manager for the Gold Coast site, you will be responsible for the following areas of service:

Medical Clinic

Telehealth Services

Key Accountabilities
Medical Centre
The Varsity Lakes-based clinic provides Medical Termination of Pregnancy, Contraception, and Vasectomy services. To successfully lead this clinic, you will be responsible for:

Ensure the smooth running of the day-to-day operations such as rostering, list management, financial planning, and budgets.

Managing clinical risk and ensuring we provide best practice solutions in line with our policies and procedures.

Lead our clinic to provide safe, high-quality client-centered care.

Liaise with external clinics and medical practitioners to develop relationships with local health providers.

Attaining and maintaining accreditation standards and regulatory compliance.

Telehealth Services
This area is inclusive of leading Abortion by Telehealth, External and Internal Vasectomy services, and pre-and post-clinic services. In this role, you will:

Oversee the pathways for 16+ week gestation clients to ensure safe delivery of service,

Lead the Nurse Telephone Support Service,

Lead Internal and External Vasectomy Pre-admission services and Result follow-up;

Provide clinical escalation pathway for pre-care, pathology, and aftercare to procedural doctors;

List Management of pre-admission lists including rostering, appointment slotting, and daily notes;

Support the telehealth services expansion program to achieve this development to ensure MSI provides safe and quality client care by telehealth.

Additional Areas of Responsibility
In addition to these key areas of your role, the following will be required of the Nurse Unit Manager:

Participate in working groups/committees and meetings across the organisation to support clinical governance within the organisation.

Promote and participate in the continuous education of new and existing employees in regard to policies, procedures, and expected care and clinical practices.

Guide, support, and mentor staff performance to ensure the highest service, delivery, and care.

Investigate and manage incidents, feedback and concerns promptly to ensure proactive client care.

Analyse and utilise client feedback to improve in-clinic and virtual health services.

Key Selection Criteria

A Pro-choice advocate;

Registered Nurse with AHPRA registration;

Extensive management experience in a clinical setting;

Sound knowledge of emerging digital health strategies,

Knowledge of National Accreditation Standards and ACORN standards;

Ability to manage budgets and staffing requirements;

Experience achieving high clinical standards;

Excellent interpersonal and communication skills;

Leadership skills that promote a positive team culture;

Active and reflective listening skills with an understanding of how to provide empathetic care;

Experience in day surgery, recovery, and women's health (desirable);

Leadership qualification (desirable);

Family Planning Certificate or Midwifery qualification (desirable);

Phlebotomy competency (desirable).

In addition to the above, in this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.

Goals, Missions, Values, Purpose, Behaviour Statements
Our Goal The Prevention of Unwanted Births
Our Mission Children by Choice not Chance
Our Values Integrity, Agency, Safety, Quality, Courage
Our Purpose Your choice, made easier

MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:

Care & Compassion  - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.

Trust & Safety  - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.

Partner & Collaborator  - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.

Benefits of working at MSI Australia:
We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

Generous salary packaging options up to $9, + $2, meals and entertainment,

Dynamic Learning Management Platform with s of courses plus opportunity to access professional development / study leave allowance,

Employee Assistance Program,

Discounted clinical services for you and your immediate family members.

Employment Requirement:

AHPRA Registration,

Provision of two professional referees,

Be prepared to undergo a National Police Check, prior to commencement,

Be prepared to undergo an International Vetting Check, prior to commencement,

Evidence of current COVID-19 vaccinations and declaration of full immunisation history,

Evidence of current working rights in Australia.

Position enquiries:
For further information regarding this position, please contact: 

Application Support:

To apply for this role, please submit your CV and a brief covering letter, addressing the key accountabilities in line with your own experience as well as outlining your interest in working for MSI. Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people. Should you require any support with this application, please contact: