Office Administrator

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

ole Summary and Purpose

Office Administrator is responsible for supporting the business to achieve all core underwriting, operations and administrative tasks to promote and improve efficient business operation.

Key Tasks and Responsibilities

• Answer and direct incoming calls and emails within defined SLA's.

• Ordering and co-ordination of office supplies for all local offices.

• Handling incoming and outgoing mail and deliveries.

• Supporting Underwriters and Claims team with preparation of Claims histories.

• Provide support to Senior Administrator and GSO with respect to input of submissions into underwriting administration systems.

• Maintain renewal tracking and timeliness of renewals ensuring exceptions are managed in accordance with deadlines.

• Assist to process Letter of Appointment and updating of policies and accounts to reflect current broker.

• Ensure timely creation of new access requests to Coverhub via Service Now form lodgment.

• Assist with logging of complaint details into Caresmart.

• Assist with administration of broker account management.

• Ensure the preparation and tracking of renewal invitations ensuring key deadlines are met.

• Responsible for understanding of exception reporting to ensure quality data capture, i.e. renewal Invitations sent for all accounts.

General responsibilities:

• Collaborate effectively with other business units.

• Adhere to company's policies, procedures and local guidance as well as to the legislation.

• Other reasonable duties as directed by the business, within the scope of the role.

Role Requirements & Skills
Skills / Competencies

• Excellent customer service skills.

• Effective communication skills including professional writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.

• Ability to build effective working relationships with all stakeholders, Brokers, Underwriters, Claims, Finance, IT, Compliance.

• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.

• High degree of organisation including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines.

• Demonstrates a 'can do' attitude.

• Displayed resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.

• Good working knowledge of Microsoft Office Suite.
Qualifications

• Certificate, Diploma or Degree in administration or business management- preferred.
Experience

• Previous experience in administrative role.

• Experience in the financial services industry - preferred.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd