Office All Rounder & Customer Service Assistant

Company Overview: We are a leading mortgage brokering firm specialising both in home loans and commercial loans. With a strong focus on customer satisfaction and personalised solutions, we have built a reputation for excellence. As we continue to expand our operations, we are seeking an Office All Rounder and Customer Service Assistant to join our growing team.

Job Overview: This is an all-rounder role touching in both office administration and customer service; it will involve the day to day running of the office, reception duties, customer service and administrative duties.

Responsibilities:

• Handling emails, letters, phone calls, and other forms of communication. This can include drafting and sending emails, answering phone calls, and directing inquiries to the appropriate person. 
• Assisting clients, visitors, and staff with inquiries and requests, providing a positive and professional experience.
• Ensuring a high level of customer service and satisfaction.
• Scanning, data entry and document management.
• Entering, updating, and maintaining databases, spreadsheets, and other records.
• Maintaining confidentiality of sensitive information and adhering to company policies and procedures.
• Managing office supplies, including ordering, organizing, and restocking.
• Ensuring the office environment is clean, organised, and conducive to productivity.
• Providing support to other team members as needed. 
• Conducting research on various topics as requested by managers or team members.

Requirements:

• Strong organisational and time management skills, with the ability to handle multiple tasks and prioritise effectively.
• Excellent communication and interpersonal skills, with a highly professional phone manner.
• Previous experience in Reception, Administration or Customer Service.
• An all-rounder, someone who enjoys getting involved being a helping hand.
• Experience in a professional services business would be an advantage.
• Proficiency in office software and tools, including Microsoft 365 and CRMs.
• Reliable and punctual.
• Strong attention to detail.
   

Join our team and be part of a dynamic organisation that values innovation, teamwork, and a client-centric approach. We offer competitive compensation packages as well as opportunities for professional growth and advancement.

To Apply: Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role. Only shortlisted candidates will be contacted for an interview.