Office Manager - Hiring Urgently

Office Manager -  Apartment Hotel

About Us:

Ramada Suites Zen Quarter Darwin is the CBD’s leading provider of serviced apart-hotel accommodation, rooftop bar and breakfast cafe.

We pride ourselves on offering a remarkable experience for our guests, complete with quality amenities and personalized service. Our commitment to excellence has made us a preferred choice amongst travelers seeking consistent comfort, convenience and value.

Job Description:

We are seeking an experienced and passionate Front Office Manager to lead our dedicated team and ensure exceptional guest service at our renowned 4-star hotel in Darwin. You will play a pivotal role in overseeing all aspects of the office operation, from check-in and check-out to guest communication, inventory management and staff development.

Responsibilities

• Lead and motivate a team of front office staff, providing effective coaching, training, and performance management.
• Ensure that all front office functions are completed to a high standard. 
• Ensure efficient and accurate revenue management practices, including value ad, quotes, inventory management and billing & banking procedures.
• Develop and implement processes to maximize guest satisfaction and loyalty, fostering a welcoming and hospitable environment.
• Be observant, address and troubleshoot guest inquiries, concerns, and complaints promptly and professionally, striving for positive outcomes.
• Collaborate effectively with other departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences.
• Monitor security & quality protocols and procedures, upholding the safety and well-being of guests, staff and business.
• Prepare reports, review and analyse data and records to ensure accuracy and identify trends and opportunities for improvement in hotel sales and front office operations.
• Stay informed of market and industry trends and best practices in hospitality management.

Qualifications and Pre-requisites

• Previous verifiable experience in a similar role in the hospitality industry.
• Strong front office skills and experience overseeing Room Division operations.
• Excellent arithmetic, comprehension, communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to multitask, problem-solve, and work under pressure.
• Strong analytical and reporting skills.
• Exceptional customer service orientation.
• Flexibility to work evenings, weekends, and holidays as needed.
• Bachelor's degree in hospitality management or a related field is a plus.
• English as first language or a superior English proficiency 
• Professional style and personal presentation
• Must be an Australian Resident or have a valid work visa

Other :

• Salary range $70,000 - $85,000 depending on experience and qualifications
• Permanent Full time position or Permanent part time (0.8 FTE) considered
• Contract period of 3-4 Months commencing May would be considered
• Available for immediate start or in the near future
• Professional development opportunities.
• A dynamic work environment.

A professional with a passion for delivering exceptional guest experiences, possessing strong admin skills, and excel in reporting and analysis, we then invite  you to join our team. Apply today and be a part of our commitment to redefining hospitality in Darwin.

Please submit your resume and a cover letter addressing the following questions:

• Why are you interested in this role at Ramada Suites Zen Quarter Darwin?
• What relevant experience do you have managing a team in the hospitality industry?
• Tell us about a time when you faced a challenge at work. How did you handle or solve the challenge?
• Are you currently residing in Darwin, or are you willing to relocate?

References:

Please provide contact details for two professional references in your cover letter.