Officer - Accounts & Payments, Corporate Banking Services Asia Pacific

Job Title

Job Description

About Us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do.

About the role:

Rabobank’s Global Service Centre, Asia Pacific, based in Sydney, provides operational support to Wholesale & Treasury businesses & their clients across the Asia Pacific region.  The Accounts & Payments team within Corporate Banking Services manages wholesale account servicing & payment processing.

As Officer, you will play a key role in delivering accurate, timely, & compliant payment & account services for Wholesale Banking clients across the Asia Pacific region.  Operating within a regional market environment - supporting Australia, New Zealand, Hong Kong & Singapore - the role ensures smooth execution of domestic & cross border transactions & upholds the bank’s commitment to secure & reliable payment operations.  

The team works Monday to Friday from 12:30pm to 9pm so you must be willing & able to work hours these hours to support the Asia time zone.  As we have a hybrid work environment, you will work a mix of days in the office & days from home.

Top Role Responsibilities & Accountabilities:

• Process domestic & cross-border payments across multiple platforms e.g. e.g., SWIFT, RTGS, CHATS & FPS accurately & on time
• Monitor end-to-end transaction flows & resolve issues promptly to minimise disruption
• Meet all processing & settlement deadlines in line with SLAs
• Investigate & resolve reconciliation breaks, cash discrepancies, & transaction issues
• Support exception handling & reconciliation in partnership with Operations & Technology
• Maintain accurate records of transactions, client interactions, & procedures
• Build strong relationships with internal stakeholders across Corporate Banking Services & the wider business
• Support Relationship Managers & Client Services with payment-related queries
• Assist with client onboarding, ensuring correct documentation & payment channel setup
• Provide clients with guidance on payment formats, cut-off times, & regulatory requirements
• Ensure compliance with internal policies & external regulations (AML, Sanctions)
• Escalate & investigate suspicious or high-risk transactions with Risk & Compliance

To Be Successful, you will have:

• 2+ years’ experience in an operations within Corporate,  Wholesale or Institutional Banking
• An understanding of corporate payments & account products
• Knowledge of corporate banking systems & payment rails (SWIFT, RTGS, FPS, CNAPS, Direct Entry)
• Regional (Asia) payments or client coverage experience highly regarded
• Excellent attention to detail & an ability to work to a high level of accuracy
• Strong communication & stakeholder management skills
• An ability to prioritise, manage pressure, & meet strict deadlines
• Customer-focused mindset with a proactive, problem-solving approach
• Previous experience supporting countries within Asia Pacific preferable
• Mandarin or Cantonese language skills preferred
• Willingness & ability to work 12:30pm - 9pm Monday to Friday (mix of in office & at home)

What we're proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough!  At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all.  Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.   We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.