Omnichannel and Digital Engagement Manager

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Job Description

About Takeda

Takeda is a patient-focused company that inspires and empowers you to grow through life changing work. As a Global Top Employer, we offer more than just a job, we provide a career journey. Our teams are united by a commitment to deliver Better Health and a Brighter Future to people around the world.

About the role

Takeda is reshaping customer engagement — leading the way in the pharmaceutical industry as an early adopter of AI-powered platforms that enable seamless, personalised experiences and amplify the impact of every interaction. To accelerate this transformation, we’re looking for a dynamic Omnichannel and Digital Engagement Manager to join our Data, Digital and Technology team.

In this pivotal role, you’ll partner closely with Commercial, Medical, and Patient Services to design, deliver, and continuously optimise customer engagement - helping accelerate performance across launch, growth, and lifecycle brands within Takeda Oceania’s portfolio.

With strong cross-functional leadership, you’ll align teams around a shared vision, embed AI-powered innovation and turn insights into action—delivering exceptional, connected journeys that raise the bar for how Takeda shows up for customers and patients.

What you will do:

• Lead HCP and patient omnichannel planning and digital execution aligned to brand strategy and campaign goals.
• Drive cross-functional alignment, adoption and optimisation of omnichannel campaigns, content and capabilities to deliver exceptional customer journeys and experiences for healthcare professionals and patients.
• Partner with Commercial, Medical and Patient Services to define local omnichannel strategy, prioritise use cases, and tailor journeys to Oceania’s clinical, regulatory, and competitive context.
• Define, test and execute engagement journeys (including trigger-based journeys) and support delivery of digital tactics for key launches and the in-line portfolio.
• Leverage enablement platforms to support campaign performance tracking, segmentation, digital content deployment and continuous optimisation.
• Use insights and performance data to optimise omnichannel engagement and strengthen stakeholder adoption and change.

What you’ll bring:

• Demonstrated experience leading omnichannel strategy and digital execution in a complex, regulated environment (healthcare/pharma preferred).
• Strong stakeholder management skills and the ability to influence and align cross-functional teams around shared goals.
• Experience using CRM/omnichannel platforms and digital tools to enable campaign deployment, measurement and optimisation.
• Ability to apply judgement, creativity, and strategic thinking to shape customer and patient journeys and improve experience outcomes.
• Strong communication skills, ethical judgement, and a customer- and patient-centric mindset.
   

Why you’ll love working here

• Based in The Rocks, Sydney. Work a flexible hybrid week
• Be part of a dynamic, innovative team improving patient outcomes.
• Enjoy a diverse and inclusive culture that celebrates your unique background.
• Access market-leading benefits and flexible working and leave options.
• Make a real difference in patients’ lives.
• Benefit from a comprehensive wellbeing program supporting your social, financial, mental, and physical health.

We aim for all employees to feel equally valued, supported, and celebrated. Your unique attributes, such as culture, national origin, gender, gender identity, sexual orientation, disability, and age, truly enrich our team, reflecting the diversity of our wider community.

If you’re ready to bring your curiosity, creativity, and collaborative spirit to Takeda, apply now. Even if you don’t tick every box, we’d still love to hear from you!

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