Onboarding Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

ABOUT GLOBAL PAYMENTS

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

Eway and Ezidebit are pioneers in the Australia-New Zealand payments industry, dedicated to simplifying the payment process for businesses. Eway provides a secure and straightforward solution for online payments, while Ezidebit caters to growing businesses by offering a wide range of payment options, including recurring direct debit, phone, online, EFTPOS, and more.

ABOUT THE ROLE

We’re looking for a proactive and customer-focused Client Onboarding Specialist to join our team, playing a key role in welcoming new customers to our Ezidebit and Eway brands. You'll be the first point of contact in the customer journey—ensuring a smooth, supportive, and professional onboarding experience that drives activation and long-term success.

What You’ll Do:

• Engage with customers via inbound and outbound calls to guide them through onboarding and address any hurdles;
• Set up new merchant applications across Eway and Ezidebit platforms;
• Carry out initial compliance checks in line with Credit/Risk guidelines;
• Support customers through the onboarding journey, ensuring timely follow-up and resolution of queries;
• Manage updates and account changes, including ownership changes, product add-ons, and fee plan adjustments;
• Accurately track tasks using productivity and scheduling tools;
• Work closely with internal teams to stay aligned on product updates, client strategies, and documentation requirements;
• Identify opportunities to streamline and improve the onboarding process, using data and customer insights;
• Maintain high data integrity and ensure a seamless, compliant onboarding experience;
• Meet performance targets related to account activation, accuracy, and customer engagement.

SALARY

The salary range for this role is $60,000 - 66, 000 per annum + superannuation

ABOUT YOU

You’re a confident communicator with a passion for delivering exceptional customer experiences. You thrive in a dynamic, fast-paced environment and can think creatively to overcome challenges while keeping the customer front of mind.

You’ll bring:

• A customer-first mindset and strong problem-solving skills;
• Excellent verbal and written communication, with the ability to simplify complex processes;
• Proven ability to build rapport and work effectively with a wide range of stakeholders;
• Strong organisational skills and attention to detail;
• A proactive attitude, with the ability to manage shifting priorities;
• Comfort with using multiple systems and tools to manage tasks and customer interactions;
• Willingness to learn and grow with coaching and feedback.

Nice to Have:

• Experience in the payments or financial services industry;
• Familiarity with Salesforce, Genesys, or similar CRM/workflow systems;
• Understanding of accounting procedures or financial systems.

OUR BENEFITS

Join a leading global technology brand that offers benefits you’ll actually value, including: 

• Flexible work arrangements that support your unique needs.
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
• Women in Digital membership, granting you access to a host of member industry events and resources.
• Additional birthday, community giving, wellness and study leave.
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
• A jam-packed calendar of cultural celebrations and social activities.
• Global career and professional development opportunities.
• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].