Onboarding Specialist, ANZ

About Us

At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

As an Onboarding Specialist, you’ll guide new customers through the setup process on the Rezdy platform, ensuring their accounts are fully configured and ready to go live. This includes assisting with key technical tasks like setting up customers’ accounts on Rezdy’s backend, integrating their website, and connecting them with resellers.

This role is ideal for someone who combines strong customer service skills with technical aptitude and a customer-first mindset. You’ll need a strong sense of ownership and work ethic, taking responsibility for progressing customers through onboarding and ensuring they successfully go live.

You’ll play a critical role in meeting key onboarding SLAs and KPIs, ensuring each onboarding journey is completed within the defined timeframe and to a high standard. Your success will be measured by how efficiently and effectively you can enable customers to get live and realise value from the platform.

High quality interactions, attention to detail, and a results-driven approach are key to helping customers succeed and helping us scale consistently.

What you will do

• Manage a high volume of new customer onboardings with a focus on efficient go-live timelines.
• Configure customer accounts accurately and completely, ensuring all necessary technical components are in place.
• Assist with website integration and the setup of connections to relevant resellers and distribution channels.
• Deliver structured onboarding calls, training sessions, and platform walkthroughs tailored to customer needs.
• Meet defined SLAs and KPIs by completing onboarding tasks within time-to-live metrics and proactively follow up with customers to avoid onboarding delays.
• Provide clear, customer-focused support, helping users navigate the platform with confidence.
• Comfortable working in a high-volume environment with competing priorities, maintaining quality while meeting strict onboarding timelines
• Identify and escalate any roadblocks impacting a customer’s onboarding progress.
• Use HubSpot and other tools to manage onboarding stages, track activity, and maintain accurate customer records.
• Collaborate with cross-functional teams (e.g., Support, Sales, and Customer Success) to ensure smooth customer transitions.
• Continuously look for ways to streamline onboarding, contribute feedback, and help evolve best practices.

What we are looking for

• 2–3 years’ experience in onboarding, customer support, or implementation role in SaaS.
• Proven ability to manage multiple onboarding projects at once with strong time-management skills and delivery to key business KPIs.
• Technically savvy, organised, detail-oriented, and motivated by results, especially helping customers go live on time. 
• Strong communication skills (oral, written, presentation).
• Update to Working knowledge of HTML, CSS, and JavaScript, with a solid understanding of Google Workspace, including tools such as Google Analytics and Google Tag Manager (GTM).
• Customer-centric with a passion for exceptional service and the ability to influence others.
• Comfortable working with data, including order imports, understanding reporting, and identifying data discrepancies.
• Positive, enthusiastic, empathetic, and driven with a solutions-focused mindset.
• Comfortable with CRMs and customer management tools (HubSpot experience a plus).
• A team player who thrives in a fast-paced, high-growth environment.

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect:

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.