Online Customer Service Representative (PM & Night Shift) - Hiring Fast

DISSH is an Australian fashion brand proudly owned, run, and led by women.

The brand is known for its feminine silhouettes underpinned by an effortless sense of cool. Unravelling designer luxury into refined yet easy-going pieces that reflect our roots in the sunshine state of Australia.

DISSH blends the elegance and consciousness of natural fibres with bold, modern designs to dress for life’s milestones and everyday moments with ease and style. With careful thought around the detail and longevity of every piece, our collections arrive with the seasons but become seasonless in your wardrobe. 

With a continuously growing network of 200+ people who are passionate about our purpose and share our vision and mission, this is your opportunity to contribute and leave your mark. 

About the Role – Online Customer Service Representative (PM & Night Shift)

Reporting to the Online Service & Returns Manager, you'll play an integral role in providing an exceptional experience for the DISSH customer. 

• Utilizing our Customer Service platform (Gorgias) you will promptly and authentically respond to queries through our live chat, email, Instagram, Facebook, Tik Tok, phone and more. 
• Resolve issues and answer queries in a tailored and efficient manner. 
• Be an escalation point for casual team members to resolve administrative or complex issues.
• Increase consumer trust in the DISSH brand through targeted review channels
• Compile insights and feedback and submit daily end of day reporting with a continuous focus on improvement.

The Roster:

Monday: 12:30pm - 9:00pm

Tuesday - Friday: 1:00pm - 9:00pm

On your first day, we expect you already have:

• Experience working in an ecommerce/customer service department (experience in the retail industry highly regarded)
• Proven track record meeting and exceeding KPI’s
• A passion for customer service excellence and providing an industry leading experience 
• An empathetic and naturally authentic approach to Customer Service.
• Excellent written and verbal communication and comfortable providing feedback and training on grammar and tone of voice as required
• Experience analysing, interpreting and preparing reports on a daily, weekly and monthly basis
• Strong knowledge and passion for the DISSH brand, values, vision, and mission
• Excellent organisational skills

Benefits + Culture:

• On the job training and integration! Our supportive team will give you everything you need to hit the ground running
• Save on parking costs by utilising our free onsite parking
• Newly renovated warehouse that features a fully equipped kitchen, vending machine and fully stocked bar
• Join a Distribution Centre that prioritizes fun and engagement initiatives
• NRA's “People & Culture Champions" Award winners of 2023
• A close-by Brisbane Head Office that enables our team to grow their careers

Okay, I'm in!

Submit your application including your resume and cover letter today. We will be contacting candidates with the right experience as we receive their applications. In anticipation of a high volume of applicants, only shortlisted candidates will be contacted. (We hope you understand!)

We hire great people from all walks of life with a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and love for fashion, you will find a home at DISSH.