Operational Risk Consultant

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Create impact as anOperational Risk Consultant. 

Join the largest general insurance group in Australia and New Zealand. 

YOUR ROLE 

Joining the Operational Risk Team supporting the Customer Promise team for Direct Insurance Australia (DIA), your purpose and unique contribution will be the efficient and effective operationalisation of the risk strategy, uplifting and embedding risk maturity in the business, and assuring our customer interactions align with our processes and policy. 

As anOperational Risk Consultant, you’ll undertake the risk identification management, review, mitigation and reporting alongside business owners in alignment with the IAG Risk Management Strategy, Risk Management Framework and Risk Appetite Statement. 

You’ll be an advocate for driving risk maturity uplift and improvement in the operational risk culture within the division. Your ability to engage broadly and communicate effectively within IAG to influence a practical understanding of operational risk will be a critical factor to success. 

You’ll have the opportunity to utilise your analytical thinking and business acumen to influence the business through risk assessment, control testing, reporting and stakeholder engagement. Ideally, you will have come from a background in general insurance, underwriting or distribution. 

This is a permanent role, open for Sydney and Melbourne location. 

ABOUT YOU

Professional mindset with strong stakeholder management skills, passionate about partnering for success. 

Claims experience or strong understanding of Claims process 

Experience in general insurance or financial services industry 

Strong business acumen and risk management experience, ideally in a first line of defence 

Tertiary qualifications in Risk Management preferred, or Economics/Accounting/Finance/Law or related fields desired 

Relevant industry or specialism qualifications e.g.: ANZIIF, AS/NZSISO 31000:2009 (Risk management -principles and guidelines) 

Developed understanding of the regulatory environment, compliance obligations and effective controls 

Excellent attention to detail and forward planning and communication skills 

ABOUT US 

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life’s momentshit hardest. 

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible. 

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual. 

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutionsthat enable growth,develop resilienceand create meaningful change. 

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you. 

All this shows up in what we offer: 

Grow your financial future with 13%superannuation as standard 

Access up to 50% off personal insurance, including home and motor insurance 

Flexibility through a program called MyFlex - supporting you to live life to thefull 

Welcome Back cash bonus when returning fromparental leave 

Grow your career through dynamic secondments