Operational Support Officer

At a Glance

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role

We are seeking an Operational Support Officer to join our Fleet & Depot Operations team at Rydalmere. This role provides essential administrative and customer service support to ensure the smooth day-to-day running of the Operations Centre.

In this role you will: 

• Provide administrative support to managers and operational staff
• Manage records in OneCouncil (TechOne), including monitoring, assigning, updating, and closing requests
• Prepare documents such as correspondence, meeting minutes, and memos
• Conduct workplace and safety inductions for new employees
• Complete timecard registrations for new staff
• Act as first point of contact for internal and external customer enquiries
• Manage office supplies, stationery, and servicing of equipment
• Maintain staff kitchen facilities and amenities
• Support the Local Emergency Management Officer (LEMO) with administration tasks
• Contribute to continuous improvement initiatives within the unit

What’s on offer

Full Time Term Contract up to July 2027. Morning schedule 7:30am - 3:00pm 

We offer a competitive salary from $81,327.89 to $89,563.01 plus 12% superannuation.

Your employee experience includes:

• Job Stability & Flexibility:  Flex time schedule, balance with early morning schedules, additional leave over the Christmas period.
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years.
• Wellbeing: Fitness passport, Free Flu vaccinations, On site Gym, Employee Assistance Program (EAP), Employee led networks (ERGs), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Rydalmere location, Free on-site parking and Novated leasing available.
• Growth: Learning and training programs, leadership pathways, LinkedIn Learning.

About you

We are looking for a proactive and organised team player with strong communication skills and a customer-focused mindset. The successful candidate will also bring: 

• Certificate III in Business/Administration or equivalent experience 
• Previous experience in a similar operational support role
• Background in customer-focused, service-driven organisations
• Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint)
• Experience using OneCouncil applications
• Strong written and verbal communication skills
• Ability to prioritise tasks and meet deadlines under pressure
• Collaborative approach to working within a multi-disciplinary team

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. Further details about this role can be found in the Position Description. For a confidential discussion, please contact Melinda Ta via [email protected].

How to apply

Applications must be submitted online by 9pm, Sunday, 2 August 2026. Applications submitted by other means will not be accepted. Please upload your resume and tickets or licences.

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process.

This position requires the preferred candidate to undergo the below pre-employment compliance checks:

Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

How we work: Inclusion & Belonging
At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact [email protected] for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.