Operations Assistant | Outback Spirit Tours

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia.

ABOUT THE ROLE:

We are seeking an experienced and highly organised Operations Assistant to join our Touring Operations team, supporting our Northern Territory operations in an administrative capacity. This role is ideal for someone with a passion for tourism, and a solid understanding of touring operations gained through previous experience.

As a key support to our operations team, you will play an important role in ensuring the smooth coordination of people, logistics, and processes that underpin our NT touring program.

Key responsibilities include but are not limited to:

• Coordinating and communicating travel arrangements for NT touring crew, including flight bookings
• Organising all Darwin-based transfers related to touring operations
• Managing and maintaining Northern Territory permits required for touring activities
• Maintaining and updating company databases, registers, and files with a high level of accuracy and confidentiality
• Reviewing, documenting, and improving standard operating procedures to enhance efficiency and productivity
• Liaising with suppliers and contractors to support operational requirements
• Assisting with project tracking and documentation, ensuring deadlines are met
• Proactively identifying issues and suggesting practical solutions to improve office and operational efficiency
• Ensuring compliance with workplace health and safety policies and procedures
• Acting as a first point of contact for touring crew arriving at or departing from the depot

ABOUT YOU:

You are an organised, proactive, and detail-oriented professional who thrives in a fast-paced operational environment. You are confident managing multiple priorities, coordinating logistics, and communicating clearly with crew, suppliers, and stakeholders.

You will have:

• Proven experience in a similar Operations Assistant or administrative role
• A minimum of 2 years’ experience in administration (touring or travel industry experience highly regarded)
• Strong organisational skills and the ability to juggle multiple tasks with accuracy
• Confidence liaising with suppliers and coordinating travel arrangements
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• A current Australian Driver’s Licence

WHAT WE OFFER:

• Amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• Parental Leave program
• Purchased Leave policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Salary sacrifice remote area benefits