Operations Associate, Operational Resilience

General information

Country: Australia

Creation Date: 14-Oct-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573649

Description & Requirements

Role Title: Operations Associate - Operations Resilience

Department: Operations

Location: Sydney, Australia

Type: Permanent

Job Summary:

The Operations Associate - Operational Resilience supports the delivery of first line operational resilience across business continuity management (BCM), supplier and third party risk (SPM), procurement and first line risk and compliance for Operations and PST. Reporting to the Head of Operations Resilience and working alongside the BCM, risk and compliance and procurement leads, the role owns the accuracy and currency of the team's registers, evidence and action tracking, and prepares the artefacts that underpin Prudential Standard CPS 230 compliance. The role also supports risk system updates and reporting - including Enterprise Risk Committee (ERC) data and first line incident reporting - and provides the coordination capacity that allows the leads to focus on testing, assessment and readiness. The role offers broad exposure across all three resilience functions, with opportunity for cross-skilling and progression into specialist operational resilience work.

Job Responsibilities:

Registers

• Support the maintenance of the operational resilience registers, including supplier, material service provider (MSP), incident and business continuity records.
• Keep register data complete, current and consistent with the underlying evidence.
• Support the team to update and record register changes at onboarding, material change, renewal, incident and offboarding.
• Prepare register extracts and summaries for the resilience leads on request.
• Track annual plan actions: Maintain the operational resilience annual plan and keep milestone dates current.

Incident and controls support

• L1 Operations and PST Support: Track open actions from testing, assessments, incidents and audit findings through to closure.
• Follow up action owners ahead of due dates and escalate overdue items to the relevant lead.
• BCP and Critical Operations testing:
• Maintain the schedule for business continuity testing, control testing and attestation cycles.

Reporting

• Prepare data and draft inputs for Enterprise Risk Committee and executive reporting packs.
• Compile first line incident and event reporting for Operations and the Processing Services Team (PST).
• Produce recurring status reporting on registers, actions and the annual plan.

Risk systems and evidence

• Support Fusion updates so records, actions and monitoring outputs are entered accurately and on time.
• Maintain the evidence library for CPS 230 artefacts, including critical operations and material service provider documentation.
• Assemble evidence packs for control testing, attestations and due diligence assessments.

Team and process support

• Support the BCM lead with plan currency, testing logistics and crisis management scenario administration.
• Support the risk and compliance lead with supplier risk assessment coordination and MSP pack preparation.
• Support the procurement lead with supplier lifecycle documentation and contract records.
• Document the team's recurring processes, including updating process maps, narratives and procedure notes.
• Assist the Head of Operations Resilience with ad hoc tasks and reporting.
• Contribute to identifying areas for process improvement and implementing solutions.

General

• Demonstrating behaviour at all times in line with the Liberty core values.
• Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
• Perform all work in a safe manner ensuring your health and safety and that of all other employees
• Contribute to an effective team environment by interacting professionally with all team members and providing development, support and assistance as required.
• Taking responsibility and showing initiative in the development of your technical and soft skills.
• Performing other related duties as assigned by your manager or other appropriate officer.

Role Competencies:

• Demonstrated customer service orientation and proven ability to build positive relationships with colleagues.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Organised and detail focused, with demonstrated ability to prioritise workload and focus on outcomes.
• High ability to manage through IT systems.
• High level of attention to detail and accuracy skills.
• Advanced continuous improvement skills.
• Advanced process Management skills.
• Strong level of self-motivation and ability to work autonomously
• Strong organisational and time management skills
• Strong verbal and written communications skills
• Sound decision making skills
• Sound relationship building skills

Job Experience & Skills:

• Experience, within the insurance industry preferred.
• Experience in operations or a similar role.
• Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• HSC (or equivalent) essential.
• Tertiary qualifications in a related discipline (Business, Commerce, Finance) would be desirable.