Operations Business Analyst

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Key Highlights

• Play a pivotal role in a major digital transformation program
• Flexible and hybrid working arrangements
• 12-month contract with strong potential for extension or permanency
• Join a trusted, national household brand

About the Role

We are seeking an experienced and driven Business Analyst to join our growing PMO and Operations team at O’Brien®. This is a key role within our Digital Transformation program, where you will partner with business and technology stakeholders to deliver meaningful change.

Working closely with the Program Manager, technical teams, and business leaders, you will act as the critical link between business needs and technical solutions, ensuring outcomes are aligned, efficient, and customer-focused.

This role is ideal for a detail-oriented, proactive BA who thrives in a fast-paced, delivery-focused environment and is passionate about driving business improvement.

Key Responsibilities

• Elicit, analyse and validate business and system requirements
• Facilitate stakeholder workshops, discovery sessions and interviews
• Collaborate with solution architects, developers and SMEs to design and deliver fit-for-purpose solutions
• Produce high-quality business analysis artefacts, including:
  • User stories & acceptance criteria
  • Process maps & models
  • Requirements traceability matrices (RTMs)
  • Wireframes and documentation across all requirement types
• Identify and manage risks, issues, dependencies, and decisions to support successful delivery
• Ensure solutions deliver a strong customer and user experience

Why Join O’Brien?

At O’Brien, we invest in our people and foster a culture where you can grow and make a real impact. You’ll benefit from:

• Flexible, hybrid working options across multiple locations
• Ongoing reward and recognition programs
• Continuous learning and development opportunities
• Access to community service and volunteer leave
• Exclusive employee discounts across O’Brien and partner services

What We’re Looking For

We’re looking for a Business Analyst who brings both technical capability and strong stakeholder engagement skills. You’ll align with our values of Caring, Collaborative, Genuine and Driven.

Key requirements include:

• 5+ years’ experience as a Business Analyst
• Background in retail, consumer goods, supply chain, or similar industries (highly regarded)
• Strong expertise in requirements elicitation, documentation, and stakeholder management
• Excellent written and verbal communication skills
• Proven experience delivering projects to tight timelines and milestones
• Experience using tools such as JIRA, Confluence (essential), AML (advantageous)
• Relevant tertiary qualifications (e.g. IT, Business, Computer Science, IIBA)

Apply Now

If you’re ready to take the next step in your Business Analyst career and contribute to a high-profile transformation program with a well-known Australian brand, we’d love to hear from you.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.