Operations Controller / Administration - with Great Benefits

We are a well-established leader in the delivery of 'soft' facility management services across Australia and New Zealand. We proudly and professionally provide world-standard cleaning, security, and maintenance solutions.

This dynamic role will be suitable for an ambitious experienced Operations Controller / Administration to join our team through an exciting period of growth. 

This role supports our cleaners, service providers, suppliers, and clients. 

Key Responsibilities but not limited to include:

• Provide helpdesk support nationally working as a team with shared responsibilities  
• Support and action all client escalations and work on external portals 
• Maintenance of data, equipment registers, compliance, site lists, and other operational requirements 
• Managing all inbox emails in a timely manner by closing off and follow-up where required 
• Reception - answer the telephone, screen and direct calls, ensure that all calls are answered within 3 rings, put callers on hold if other calls are coming through, and take and relay messages as required. ensuring messages are passed to the appropriate staff member on a timely basis
• Daily office coordination 
• Handling queries and complaints via phone, email and general correspondence
• Assist the administration team with general administration duties on an adhoc basis
• Administrative duties to the executive team and office support for all departments
• Mail distribution, labelling for mail postage, binding & preparing documents, filing, cleaner ID cards and shirt distribution.
• Receive and post mail, arrange and organise deliveries, courier freight pick-ups
• Managing vehicle registration and processing CTP green slip and any accident claims and maintain updated reporting and worksheets on all company vehicles
• Order Etags and organize fuel cards for the car fleet
• Booking Accommodations/Flights/Car Rentals, scheduling appointments/travel arrangements as required for company staff.
• Managing office supplies 
• Office tidying by maintaining the office and kitchenette area daily  
• Office maintenance/repairs and issues 
• Monthly/Weekly reporting as required for credit card expenses and any consumables 
• Organise company events and programs, corporate functions, social and sponsorship events. Manage the coordination for all events for the company for clients/subcontractors/employee staff 

Competencies:

• ability to work a busy phone and office environment 
• excellent verbal and written communication skills
• professional personal presentation    
• proactive and takes initiative
• customer service skills
• High-level organisational skills

Benefits:

• Professional development opportunities.
• A collaborative and supportive work environment.
• A fantastic opportunity to join a well-known Australian company

If you feel like you are a great fit for the role, we look forward to receiving your application!

We are an Equal Opportunity Employer that supports and encourages the diverse needs of each individual team member within operational constraints.

We encourage applications from Aboriginal and Torres Strait Islanders and all persons including veterans.