Operations Enablement Lead - Financial Crime Services

You’re a leader who sees opportunity where others see complexity.
You bring a strong transformation mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems.

At Commonwealth Bank, our purpose is to build a brighter future for all. As an Operations Enablement Lead, you’ll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working.

Do work that matters

You will lead a high-performing team focused on driving operational excellence, removing friction, and uplifting the way we work. This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others.

Key responsibilities include:

• Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvement
• Lead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readiness
• Identifying and removing operational impediments to streamline processes and improve outcomes for our customers
• Driving productivity initiatives and optimisation strategies across operations
• Leading end-to-end transformation and uplift activities, embedding sustainable change into BAU
• Designing and enhancing standard operating procedures to improve efficiency, quality and consistency
• Partnering with stakeholders to deliver initiatives that improve customer and business outcomes
• Ensuring strong risk management practices and adherence to governance, controls and policies
• Acting as a key thought leader on process improvement and operational best practice

We’re interested in hearing from people who have

• Proven experience leading teams in complex operational environments
• A strong customer and risk mindset, with a track record of delivering with a with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligation
• A strong transformation and uplift mindset, with a track record of delivering measurable improvement
• Deep experience in process optimisation, continuous improvement and operational excellence
• The ability to make sound decisions in complex or ambiguous environments
• Exceptional stakeholder engagement and communication skills
• A strong customer focus, with the ability to anticipate and respond to customer needs
• Experience designing and embedding operating rhythms, SOPs and scalable processes
• A proactive approach to identifying risks and implementing effective controls

Your leadership style

You are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility. You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes.

Working with us

At CBA, we’re committed to creating a workplace where everyone can thrive. We support flexibility, encourage growth and development, and empower you to make a meaningful impact.

We’re guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day. You’ll be expected to role model these behaviours and create an environment where your team does the same.

If this sounds like you…

Apply now and help us reimagine how operations deliver for our customers and our people.