Operations Executive

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Sydney, Melbourne, Brisbane OR Cairns office. This is a hybrid role that has a requirement of working at least three days a week in the office. This opportunity is offered on a fixed-term contract until April 2027.

In this role, you will provide essential administrative and technical support, ensuring the accurate, efficient, and timely production of all invoicing and related documentation. You will also handle inbound calls and deliver exceptional customer service regarding Billing of existing and new policies.

We will count on you to:

• Handle customer inquiries via telephone (inbound and outbound) and email.

• Maintain a basic understanding of relevant insurance legislation and promote good listening skills.

• Collaborate closely with the Team Leader and senior colleagues to ensure customer satisfaction.

• Contribute to achieving Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.

What you need to have:

• High School Certificate or equivalent.

• Preferably, at least 1 year experience in a similar broking/operational role in an insurance-related field.

• Excellent analytical , coupled with exceptional written and verbal communication.

• Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

What makes you stand out:

• Strong communication skills (verbal and written).

• Ability to work under pressure and meet deadlines through effective time management.

• Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.