Operations Executive - E-commerce / Retail

About Our Client

• We are partnering with our client, a leading premium flash sales business operating across Asia, the Middle East, and Australia. The business works directly with luxury brands and official distributors to transform past-season inventory into high-performing, sustainable online sales experiences.
• Sustainability is core to the business, with millions of items redirected from landfill through a circular retail model and ongoing CSR initiatives.

About the Role

• Reporting to the Operations and Marketing Manager, the Omnichannel Operations Executive plays a critical role in the flawless execution of offline pop-up events and selected online sales. This is a hands-on operational role where precision, reliability, and accountability are essential.
• You will progressively take ownership of larger and more complex events as your confidence and expertise grow.

Key Responsibilities

Offline event operations (pop-up sales)

Pre-event preparation

• Prepare and upload stock lists and quota rules into Shopify and internal systems with a high level of accuracy
• Coordinate with brand and logistics partners to ensure timely delivery of stock and furniture to event venues
• Ensure all systems and operational processes are fully prepared ahead of each event

During event

• Receive and verify incoming stock, ensuring full accuracy against delivery documentation
• Own the inbound inventory process for assigned events, from scanning to system entry
• Prepare and communicate inbound reports to brand partners clearly and professionally
• Support the physical setup of events, progressively taking ownership of setup responsibilities
• Assist with testing Shopify POS systems prior to going live
• Provide backend operational support during sales, including inventory and promotion updates
• Support the sales team as required to ensure a smooth customer experience
• Assist with preparing and sharing daily sales reports with brand partners

Post-event

• Own the repacking and outbound inventory process, ensuring zero discrepancies
• Coordinate bump-out logistics and ensure all stock is accurately accounted for
• Liaise with brand partners to communicate outbound reports and resolve any required adjustments

Online event operations (warehouse supervision)

• Travel to warehouses in Western Sydney and occasionally Melbourne to supervise selected online events
• Oversee inbound processes at 3PL warehouses, ensuring accuracy and escalating issues promptly
• Monitor pick and pack processes to ensure compliance with brand requirements and internal standards
• Act as the key liaison between warehouse teams and the e-commerce team
• Support warehouse teams with operational queries and guidance
• Identify and propose process improvements to improve efficiency and accuracy
• Maintain exceptional accuracy across all stock movements
• Build and maintain strong working relationships with 3PL partners

Job Details

• Location: Sydney CBD
• Employment type: Permanent, full-time
• Working arrangement: Hybrid of 4 office days per week
• Start date: ASAP

Requirements

• 2 to 3 years’ experience in operations, logistics, supply chain, or inventory management
• Strong background in stock control and inventory accuracy
• Experience working in fast-paced, high-volume environments such as retail, e-commerce, or FMCG
• Proven ability to work under pressure during peak trading or event periods
• Advanced Excel skills are essential
• Comfortable using scanner systems and inventory management software
• Experience with Shopify and Shopify POS systems is advantageous
• Experience working with 3PL warehouse partners is advantageous
• Luxury goods and or cosmetics handling experience is a plus
• Ability to meet the physical demands of the role, including standing for extended periods, moving stock, and working in warehouse environments in line with Australian WHS requirements
• Availability to work long days and occasional weekends during major events

Who You Are

• Extremely detail-oriented, with pride in perfect accuracy
• Reliable and trustworthy, with a strong sense of ownership
• Resilient under pressure, with high stamina during intensive event periods
• Proactive and solution-focused, identifying issues early and proposing improvements
• A clear and confident communicator, comfortable liaising with warehouse teams, logistics partners, and luxury brand stakeholders

What’s On Offer

• Exposure to an international e-commerce business and luxury brand portfolio
• A role that directly supports a circular economy and responsible retail
• Exposure to both offline events and online e-commerce operations
• High level of trust, ownership, and autonomy