Operations Hub Support Officer

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Operations Hub team part of the wider Operations and Maintenance group is looking for a highly motivated Operations Hub Support Officer.

The Operations and Maintenance group plays a vital role in ensuring the safe, reliable, and efficient delivery of water services to our customers. We achieve this through the effective operation and maintenance of our water, wastewater, and resource recovery infrastructure.

The Support Officer is responsible for supporting control room operators and crew leader in the monitoring, control and operations of Urban Utilities water and sewerage networks, via a growing suite of enterprise systems, operational technologies and IOT to ensure real-time simultaneous operations, operational performance, prevention of and response to service interruptions and provide an exceptional experience to Urban Utilities customers and delivery partners.

About you:

• Proven strong internal and external stakeholder engagement
• Experience with control of work and work permitting principles
• Experience with the standard suite of Microsoft products 
• Proven experience delivering exceptional customer experience and prompt resolution of queries
• Experience working in water industry or customer service sector is desirable. 
• Understanding and effective use of standard office equipment standard software packages, with the ability to quickly learn role specific applications (Urban  Access,  Ellipse,  SCADA,  EMS,  Genesys,  Power  Bi,  JIRA,  Confluence, Microsoft packages), while providing technical guidance as needed.
• Ability to manage conflicting priorities in an operational space that can be time critical

OTHER REQUIREMENTS

• Ability to work on the relevant 24/7 Control Room Roster of 4 days on and 4 days off (worked as 2 days shifts and 2-night shifts), including working the maximum planned shift length of 12.25.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family 
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Applications close Monday 23/2/2026

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [email protected]