Operations Lead

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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O’Brien® is seeking a driven and customer-focused Operations Lead to drive operational delivery for our Electrical & Plumbing division’s service contracts team (‘OGS’), while supporting our sales function to win and grow business across our expanding property services portfolio.

This role plays a critical part in achieving long-term and annual business plans by providing operational expertise, pricing insight, and strong team leadership. You will manage the day-to-day operations team, build lasting client relationships, and ensure exceptional service delivery across both existing and new B2B clients.

Key Responsibilities

Operations & Sales Support

• Lead the OGS Operations team to deliver strong customer outcomes
• Act as key escalation point across customers, contractors, and stakeholders
• Support sales by developing customer-focused solutions and managing opportunities end-to-end
• Contribute to sales targets and profit KPIs

Client & Relationship Management

• Build and maintain strong client and contractor relationships
• Attend client meetings and identify growth opportunities within accounts
• Ensure high-quality delivery through collaboration with Members and subcontractors

Performance & Continuous Improvement

• Own account performance, including costs and P&L outcomes
• Drive process improvements and operational efficiencies
• Maintain job management system data and strengthen cross-functional relationships

Leadership

• Lead, coach and develop a high-performing team
• Foster a positive, accountable and customer-focused culture
• Drive engagement, productivity and continuous improvement

About You

Essential

• 3+ years’ experience in an operations leadership role within a service-based business
• Proven experience managing and developing teams
• Strong communication and stakeholder engagement skills
• Customer-first mindset with a focus on delivering solutions
• Commercial acumen with experience managing performance and costs
• High level of computer literacy (MS Office, CRM, job management systems)
• Demonstrated drive for results and continuous improvement

Desirable

• Experience in plumbing, electrical, or other trade-based industries
• Background in selling or supporting trade or service-based offerings

What We’re Looking For

You are:

• A proactive leader who takes ownership and drives outcomes
• Curious, innovative and solutions-focused
• Passionate about delivering exceptional customer experiences
• Comfortable working in a fast-paced environment with multiple priorities
• A natural relationship builder with clients, contractors and internal teams

Why Join O’Brien?

• Opportunity to shape and grow within our expanding services division
• Collaborative and supportive team environment
• Career development and progression opportunities

Safety Commitment

At O’Brien®, safety comes first. We are committed to maintaining a safe working environment and expect all employees to follow OH&S procedures and contribute to a culture of safety.

Apply Now

If you’re ready to lead, innovate and make an impact, apply now and be part of our journey to becoming the natural choice in electrical and plumbing services.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.