Operations Manager

About the role

Wilson Security is seeking a dynamic Operations Manager to drive the success of our Vision and Business Unit Strategy. In this pivotal role, you will oversee the operation and performance of designated sites and manage subordinates within our portfolio, as assigned by the State Manager.

We seek a proactive leader with strong organisational skills, who can seamlessly manage multiple priorities while fostering a positive and productive work environment. If you are committed to excellence and ready to make a significant impact, we invite you to apply and join our team at Wilson Security.

Client Details

About us

The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.

Description

Key Duties include:

Contract Performance

• Oversee site performance and presentation per contractual and budgetary obligations.
• Continuously review contracts and develop action plans to ensure compliance and performance.
• Plan for future site requirements and make recommendations to the State Operations Manager.
• Control costs, ensure accurate invoicing, and address anomalies.
• Act as the primary contact for key clients, resolving issues and improving processes.
• Monitor and recommend changes to rate structures.
• Fulfill administrative duties to meet contractual obligations.
• Conduct regular meetings with Wilson management to review performance and set action plans.
• Attend client meetings to receive feedback, monitor contract performance, and advise on improvements.

Financials & Reporting

• Deliver work within budget and timeframe.
• Manage P&L, ensure accurate reporting, and address budget variances.
• Oversee subcontractor compliance.
• Provide regular reports and forecasts on contract performance.
• Ensure contract compliance and follow up as necessary.
• Manage annual leave and absenteeism.

Leadership

• Communicate company policies and best practices.
• Provide on-site leadership and allocate KPIs to staff.
• Monitor staff performance and manage accordingly.
• Coach and train staff to meet business KPIs.
• Delegate responsibilities and support staff growth.
• Maintain team morale and resolve conflicts efficiently.
• Handle disciplinary matters and escalate issues to HR promptly.
• Ensure timely staff deployment and training completion.

Workforce Planning

• Manage staffing levels to meet contract obligations.
• Participate in recruitment to ensure adequate staffing.
• Maintain a relief pool to handle contract fluctuations.
• Minimize overtime by ensuring adequate resourcing.
• Develop succession plans for business continuity.

Workplace Health & Safety (WHS)

• Ensure compliance with company policies and legislative requirements.
• Promote safe behaviours and enforce standards.
• Conduct risk assessments and ensure staff compliance.
• Report and address health and safety issues promptly.

General Duties

• Adhere to company values and policies.
• Ensure team health and safety.
• Set objectives and provide support to team members.
• Identify and support training opportunities.
• Foster a culture of compliance and escalate risks as needed.
• Complete directives from management as required.

Profile

Skills and requirements

• Extensive experience in multi-site operations within the security industry.
• Proficient in analysing and controlling costs across multiple sites.
• Strong leadership and client management experience.
• Skilled in delegation, project management, and meeting deadlines.
• Effective communicator with staff at all levels.
• Excellent time management in multi-site, multi-tasking environments.
• Competent in situation analysis and decision-making.
• In-depth understanding of rostering, cost analysis, and resource control.
• Broad knowledge of Awards, EBA's, and AWA's.
• Experienced in performance management, including appraisals, counselling, and terminations.
• Thorough understanding of human resource management principles.
• Advanced computer skills, particularly in Excel, MS Word, and Work Buddy.
• High levels of numerical and literacy competency.
• Detailed knowledge of WHS, IR, and EEO legislative requirements.
• Experience in diverse cultural environments.

Additional Requirements

• 3 years of experience in a Client/Account Management role.
• 5 years of experience in the security industry.
• State-based security license.
• Class 1AC and Class 2ABD Security Licence.
• Diploma/Cert IV in Security Risk Management.
• Diploma/Cert IV in WHS.
• Cert IV in Training & Development (advantageous).
• Tertiary qualifications in business/commerce (advantageous).

Job Offer

This is a Full-time position the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.

How to apply

Please click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email [email protected] or call Bradley Douglas on 0458 676 155 to organise a convenient time.