Operations Manager

Join the Clinical Information Systems Support team as an Operations Manager AO8 to manage and lead a multidisciplinary team in the daily operations, support and implementation of information and technology service delivery to achieve agreed objectives in relation to the enterprise laboratory information system and health systems and solutions supported by Clinical Information Systems Support Unit (CISSU) for Queensland Health.

This role will provide leadership in the implementation and utilisation of an Information Technology (IT) industry standard frameworks to manage the day-to-day operations of the supported Clinical Information Systems.

Other key responsibilities will include:

• Plan, develop, implement, manage and continually improve processes, procedures, service standards and tools for the efficient and effective delivery of services to clients.
• Report on performance indicators to measure system performance to provide information to clients and sponsors and to assist in the management of vendor agreements.
• Manage the implementation, development, and installation of hardware services, including servers, scanners, and analysers across the supported clinical systems.
• Liaise with external service providers to ensure systems and processes are maintained to provide precise and timely clinical information which contribute directly to patient care and clinical decision making.
• Collaborate with client managers to ensure work practice and software changes are effectively implemented to maximise workflow efficiencies.

Are you right for this role?

To be successful in the role, you will have:

• Demonstrated highly developed ability in the management and technical leadership of a team within an IT environment servicing a large and complex application portfolio to ensure strategic and operational performance targets are met.
• Demonstrated troubleshooting skills in analysis of organisational, technical and application problems, and the documentation and development of associated strategies for resolution.
• Demonstrated ability to communicate, negotiate and liaise with vendor to ensure client outcomes are met.
• Demonstrated high-level business and operational management skills and experience in working with clients to implement and manage organisational change, organisational effectiveness and best practise initiatives at both strategic and operational levels.
• Proven ability to lead, manage and mentor teams of strategic and operational ICT professionals in line with contemporary human resource management practices to achieve defined service levels in the integrated operation of complex enterprise information services

Specific Working Conditions:

• This position has human resource and personnel accountabilities, which are detailed in the appropriate departmental documentation.
• The incumbent of this position will be required to be a point of escalation out of hours for incident management

Specific Working Conditions:

• This position has human resource and personnel accountabilities, which are detailed in the appropriate departmental documentation.
• The incumbent of this position will be required to be a point of escalation out of hours for incident management

About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Career training and development

To apply for this exciting opportunity, submit your resume and a one-page cover letter online today. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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