Operations Manager

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Operations Manager

Description

We are looking for a self-motivated employee who is ready for their next step into a leadership position. The Bunbury Branch is a solid performer and was most improved in the 2020 Branch Excellence Awards. The Operations Manager provides a great opportunity to continue to grow the business and lead the service and parts teams. This role will be a key appointment to work as part of the leadership team and be accountable for achieving business objectives within the southwest of WA.

Just a 2hrs drive south from Perth will land you in the heart of Bunbury; a seaside city that offers protected beach bays mere minutes from budding local bars, trendy restaurants, boutique shops and alluring coffee houses and cafés dotting street art corners and hidden alleyways. One minute you can be walking down the main street, and in the next hit the water where wild bottlenose dolphins can be spotted close to shore.

Key responsibilities:

Develops an understanding of Cummins’ business in the region, globally, and across all business units.

Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.

Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.

Responsible for all functions and financial metrics for the branch.

Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.

Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.

Manages compliance with health, safety, and environmental standards and compliance.

Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.

Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Drives results - Consistently achieving results, even under tough circumstances.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

We are looking for a self-motivated employee who is ready for their next step into a leadership position. The Bunbury Branch is a solid performer and was most improved in the 2020 Branch Excellence Awards. The Operations Manager provides a great opportunity to continue to grow the business and lead the service and parts teams. This role will be a key appointment to work as part of the leadership team and be accountable for achieving business objectives within the southwest of WA.

Just a 2hrs drive south from Perth will land you in the heart of Bunbury; a seaside city that offers protected beach bays mere minutes from budding local bars, trendy restaurants, boutique shops and alluring coffee houses and cafés dotting street art corners and hidden alleyways. One minute you can be walking down the main street, and in the next hit the water where wild bottlenose dolphins can be spotted close to shore.

Key responsibilities:

Develops an understanding of Cummins’ business in the region, globally, and across all business units.

Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.

Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.

Responsible for all functions and financial metrics for the branch.

Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.

Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.

Manages compliance with health, safety, and environmental standards and compliance.

Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.

Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Drives results - Consistently achieving results, even under tough circumstances.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Job GENERAL MANAGEMENT

Primary Location Australia-Western Australia-Bunbury-Australia, Bunbury, Distributor BR 553

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jun 21, 2024, 2:03:25 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

This position may require licensing for compliance with export controls or sanctions regulations.

BENEFITS
OVERVIEW

Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

FINANCIAL WELLNESS

As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

HEALTH & WELLNESS

Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.

CONTINUING EDUCATION

Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.

PAID INCENTIVE

You will receive annual merit and profit sharing based on individual and company performance.

DIVERSITY & INCLUSION

We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

WORK-LIFE FLEXIBILITY

Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

EVERY EMPLOYEE, EVERY COMMUNITY

You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

DEVELOPMENT
AND GROWTH

You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.