Operations Manager

About the role

We are seeking an experienced Operations Manager with a strong background in hospitality and a passion for the beverage industry to join our dynamic team. The ideal candidate will be enthusiastic about driving growth in the beverage space while managing the day-to-day operations of the venue. This role requires a hands-on leader who excels in a fast-paced environment, is dedicated to enhancing customer experience, and is eager to innovate and expand our beverage offerings. If you have a proven track record in hospitality management and a keen interest in the beverage sector, we invite you to bring your expertise and enthusiasm to our thriving establishment.

Team Promise / Core Values

This organisation is devoted to a strong, people-first vision. They pride themselves on creating an environment of trust so that our people feel enriched, empowered and valued. Their commitment is to the betterment of their people and the community. They are dedicated to supporting their staff to thrive and develop in their careers, delivering exceptional experiences to their customers and enriching the communities they operate in.

The three key values that help them to deliver their Team Promise:

• CARE: We seek to understand others. We recognise and praise great behaviour.
• COLLABORATE: We're open to sharing our concerns, knowledge, experience & success. We value our promises.
• COURAGE: We are curious and think innovatively

Duties, Expectations and Responsibilities

• Build a skilled, motivated, and extraordinary hospitality-focused team.
• Communicate and drive Food and Beverage revenue targets through operational excellence.
• Contribute to revenue forecasting and financial goal setting (Bars).
• Identify learning gaps in the Beverage & Front of House team, providing targeted training for skill enhancement.
• Encourage and participate in designated training programs for personal and team development.
• Manage performance issues in consultation with the Venue Manager, following prescribed strategies.
• Foster open communication through regular Team Meetings to share ideas, challenges, successes, and departmental updates.
• Actively participate in venue Leadership Meetings, leading beverage-related discussions.
• Maintain a meaningful presence during critical operation times to lead, support, and inspire excellence in customer service and experience.
• Uphold high standards of compliance, ensuring all operations align with venue license requirements, compliance measures, and the organisations legal, commercial, and community obligations.

About You:

• Minimum 4 years experience in large venues with strong Food & Beverage focus
• Demonstrated experience leading large and dynamic teams fostering a culture that drives high performance, engagement and accountability
• Strong focus on compliance
• A strong eye for detail across all facets of the venue operations
• Current NSW RSA/RCG is mandatory.
• Own drivers licence and transport

If this opportunity sounds like you, apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.

Kate Love
Account Manager

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856