Operations Manager

WHO WE ARE?

Scape’svision is tobe the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

THE ROLE

We have an exciting opportunity for a naturally driven leader to join the team at our Scape Uni of Sydney location as an Operations Manager.

As the Operations Manager, you will be responsible for the smooth and effective operations of the 3 Scape properties around campus which includes:

• Planning and managing resource levels to deliver high-quality customer service and operations.
• Oversee and deliver on-site training for new customer service team members
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
• In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
• Management of customer arrears that meet the identified company target.
• Control of operational costs that deliver an under or on-budget performance.
• Meet or exceed budgeted short-term and long-term revenue targets.
• Support property specific Sales and Marketing campaigns

THE IDEAL CANDIDATE

We are seeking a highly motivated operator who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

• Minimum 5-years’ experience in a customer service/operations role.
• Prior experience managing strong effective teams
• Ability to monitor and control financials and budgets
• The successful candidate will need to obtain a National Criminal History Check and Working with Children Check

PERKS & BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

• A day off to celebrate your birthday, however you want
• A recharge day (known affectionately as a Bueller Day!)
• ‘Escapes’ – stay at any of our buildings in any state for up to 5 nights free of charge
• Referral bonuses
• EAP, Sonder & Duress support

THE FINE PRINT

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!

If you feel you would like to join our team, apply now with your CV and 1-page cover letter!

No agencies please.