Operations Manager - Claims and Avant Law

Operations Manager - Claims and Avant Law

Wednesday, 12 June 2024

About Avant

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

We are seeking an Operational Manager to join our Claims and Legal teams Iin our Sydney team for a permanent, full-time role. This role is accountable for the operational efficiency and effectiveness of the national provision of claims and legal services within the Medical Indemnity team.

Key responsibilities for this role include:

• Drive day to day operational efficiency and effectiveness of the claims and legal teams
• Oversee the claims and legal teams' national budget, including forecasting, allocation, and expense tracking to ensure financial efficiency and accountability.
• Manage third party vendor arrangements relevant to the smooth operation of the teams, negotiating terms to optimize service quality and cost effectiveness including managing the appointment and coordination of external legal services under the service agreement with Avant’s external legal providers.
• Support the leadership team in staff recruitment and training to ensure maintenance of a high performing team.
• Coordinate compliance with legislative requirements associated with running an incorporated legal practice.
• Support the design, management, and adoption of the teams’ knowledge management system to ensure critical information is accessible and organized.
• Monitor claim allocation to optimize efficient and cost-effective national claims and legal support.

The successful applicant will have:

• 5-10+ years’ operational experience
• Business degree or other relevant qualification highly desirable
• Legal or claims operational experience
• Insurance and/or financial services experience
• End-to-end operations management experience
• People management experience (direct or indirect)

We prefer to deal with candidates directly. If you have any queries regarding the role, please do not hesitate to contact Lisa Craddock, Talent Acquisition Business Partner at [email protected] .

Why work at Avant?

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.

Your development is our priority and we have a variety of learning and development programs that will support you in your career.

We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

For further information, please contact our Careers team at [email protected].

Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.