Operations Manager - Lead Local - Townsville

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Job Description

Built in Townsville. Backed by a global team. Lead an established local program with the scale of a global business behind you.

You know the city, the people, and the community. You've built your career and your network here, and you're ready for a role that puts both to work.

We're looking for an experienced Operations Manager to lead our established program into its next chapter and build on strong foundations, a loyal team, and a proud local presence.

What you'll do

• Lead and coach Team Leaders and frontline professionals to deliver outstanding performance and customer experience
• Tap into your local network to attract, build, and retain great talent
• Own day-to-day operations, KPIs, compliance and client relationships
• Drive workforce planning, budgets, and continuous improvement
• Nurture a passionate and committed team that reflects the best of Townsville

What you bring

• 5+ years leading large operational teams (contact centre experience a plus, but not essential)
• Strong roots in the Townsville community and a network you're proud of
• String commercial acumen. You are comfortable managing budgets, forecasts, SLAs
• A people-first leadership style with a track record of lifting capability and morale

Why Concentrix?

• Purpose-led work supporting essential services for vulnerable Australians and New Zealanders
• 20,000+ LinkedIn Learning courses and real career pathways to grow and develop your skills
• Flexibility by design plus 24/7 wellbeing support via Sonder
• Leaders who genuinely care and recognition that's real

Build the next chapter of something Townsville already trusts. Apply now!

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