Operations Training & Development Manager

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road.

We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.

Join us and help drive the future.

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. 

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management. 
  
At TFA we’re committed to empowering our customers to get into their new car and onto the road.   
  
We’re also passionate about, and committed to, our people.  Our philosophy of Here To Move You represents our commitment to not only move our customers but help our employees grow.   
  
Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.  
  
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.  
  
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.  
  
We’re working towards a future where we look out for each other and our planet.  Where we enrich lives with the safest and most responsible ways of moving.  This is the kind of tomorrow we’re imagining here at TFA. 
  
Join us and help drive the future. 
  
What you'll contribute to 
 
As the Operations Training & Development Manager, you will lead and develop a small team of training specialists who are dedicated to the design and delivery of best-in-class learning solutions to ensure the wider Operations team is competent and confident to deliver an exceptional customer experience at every opportunity.  
  
You will also play a pivotal role in the realisation of the TFA Operation’s learning strategy leading the development of training artefacts that are of the highest standards and are well-considered in line with adult learning principles, learning styles and TFA’s 70 | 20 | 10 learning philosophy.  
  
While you will enable the Operations Division to achieve its strategic objectives through continual upskilling and product knowledge reinforcement of all team members, from new starters to established team members, you consistently promote a culture of development, accountability and continuous improvement. 
 
How you'll make an impact 

• You will lead and develop the Training and Development team 

• Undertake ongoing development of team members to ensure they are continuing to improve their skills and knowledge 

• Provide a high standard of new starter job-ready training through extensive planning and effective delivery 

• Deliver technical training to ensure team members have a thorough understanding of procedures, systems and the skills and knowledge to be able to do their roles efficiently 

• Prepare and review a blend of different training materials (face-to-face, self-initiated and eLearning).

• Proactively prepare procedure documents and learning support documents 

• Conduct an annual review of training procedures, with an ability to provide recommendations and feedback to improve the efficiency of the training process

Your attributes  

• Proven experience in a fast-paced operations environment, with a strong capacity to be able to manage conflicting priorities simultaneously

• Strong ability to provide tailored and structured recommendations to internal stakeholders to improve the efficiency of the training process

• Demonstrated success in managing teams, whilst also contributing to operational tasks and meeting key deliverables

• Strong passion for growing and developing a team who will support the overall vision of the company 

• Robust understanding and experience in Instructional Design and Learning Needs Analysis, including experience in adult learning theory

• Strong written and verbal communication skills, and an ability to consult with stakeholders across various levels of the business

• Current Certificate IV in Training and Assessment

• Knowledge of the Financial Service Industry

• Experience and skills in developing Articulate Storyline or similar software 

  
Life at Toyota & What we offer you 
 
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. 
 
Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces  

• Career Development  

• 16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers 

• Wellness facilities & Employee Assistance Program (private coaching available to you and your family) 

• Paid volunteer days to support your community / Employee Community Grants Fund 

• Employee Car Benefit Scheme 

  
Building a great place to work 
 
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ 
 
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
 
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. 
 
Come with us and help create the future.