Order Specialist

The Order Specialist will be responsible for managing and delivering operational excellence within our customization operations for YETI ANZ. A unique blend of technical knowledge and organizational skills is  to onboard partners, ensuring workflows are set up and training delivered to ensure a seamless process across the YETI integrated systems.  

You will work cross-functionally across departments to drive continuous improvement, enhancements and efficiencies to deliver business objectives. You will be tasked to create a seamless experience for all stakeholders involved in delivering a quality outcome for YETI customers.  

This role is a 12-month contract.  

Responsibilities: 

• Manage Customization program for YETI ANZ, ensuring quality standards are met across the YETI customization partner network 

• Establish strong cross-functional partnership with Commercial, Operations, IT, and other teams within YETI 

Vendor Management 

• Liaise with vendors to confirm product availability, pricing, production KPI’s and lead times. 

• Maintain up-to-date records of vendor contacts, contracts, and performance. 

• Assist in onboarding new vendors and ensuring compliance with company standards. 

• Liaise with vendors on annual forecasting and expected growth 

Order Coordination 

• Process and scheduling of orders and tracking shipments from initiation to delivery. 

• Monitor inventory levels and coordinate replenishment as needed. 

• Resolve order discrepancies, delays, or quality issues in collaboration with vendors. 

Documentation & Reporting 

• Maintain accurate records of orders, invoices, and delivery notes. 

• Prepare regular reports on order status, vendor performance, and cost tracking. 

Cross-Functional Collaboration 

• Work closely with commercial, marketing, and logistics teams to align order timelines with program needs. 

• Communicate proactively with internal stakeholders regarding order status and potential issues. 

• Facilitate training with our customization partners on YETI processes, systems and quality processes 

• Perform quarterly site audits, maintaining vendor scorecard records driving corrective action initiatives 

• Operational process improvement, process mapping, and identification of opportunities 

• Improve operational efficiencies, implementing systems and processes to catch errors before they reach customers 

• Manage stakeholder communication timely, clearly & efficiently 

Qualifications and Attributes: 

• Strong understanding of the retail industry, including business processes, customer needs, and technological challenges 

• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization and manage executive-level expectations 

• Process driven with strong analytical skills 

• Ability to plan, be strategic and execute operationally on a regular basis 

• Excellent ability to communicate with internal teams, service providers, and customers 

• Strong attention to detail and project management capabilities 

• Knowledge of SAP or similar ERP system preferred 

• Goal oriented with high standards for excellence 

• Ability to efficiently manage multiple tasks and work in an entrepreneurial, fast - paced environment