Outbound Team Leader

About us:
CPM Australia, as part of CPM Group of Companies is a national sales and marketing agency representing a range of industry leading organisations in finance, automotive, telco, consumer electronics, utilities, FMCG, insurance, cloud-storage, to just name a few. With 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!

About our client:
Our client, ENGIE, is a leading Australian energy retailer providing gas and electricity to more than 700,000 accounts across VIC, SA, NSW, QLD and WA. They have partnered with us to grow their market share. 

About the Role
As a Team Leader you will manage the day-to-day activities and performance of your team of Outbound Sales Consultants by supporting, coaching, and driving the overall success of the team. Your responsibilities will include, but not limited to:

• Manage the day-to-day activities and performance of your Customer Service Representatives 
• Rostering of staff, scheduling for planned and unplanned leave with managing daily workload and ensuring phone coverage.
• Support, coach and drive the overall success of the team.
• Assisting with workload in high-volume times.
• Lead, train and develop your team to deliver a high level of customer service in a fast-paced environment.
• Quality assurance of procedures, monitoring team phone calls to ensure high level of knowledge, skills and abilities.

About the Offer

• Full time maximum term contract working Monday to Friday.
• Attractive remuneration package.
• Mates’ rates with corporate partners e.g., health insurance, retailers and more.
• Full paid training and induction provided.
• Ongoing training and development programs (internal & external).
• Working for one of Australia’s leading sales & marketing agencies – CPM International!
• Opportunities to move into other areas within the business both in Australia and globally.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
• Access to employee discounts at Westfield Knox shopping centre.
• Collaborative, innovative, and engaging culture.
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table. 
• Monthly awards to recognise and reward employees for demonstrating CPM’s core values.
• Discounted onsite staff parking.
• 24/7 access to our Employee Assistance Program.

About you:

• Previous team leadership or supervisory experience within a contact centre preferred.
• Excellent verbal and written communication skills.
• Demonstrated ability to coach and motive your team.
• Proficiency with Microsoft Office and relevant computer software and hardware.
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
• Strong computer literacy.

If this sounds like you, APPLY NOW!

Please note, only shortlisted candidates will be contacted.