Outreach Case Worker

• Permanent Full Time
• Salary : $90k + Super + Salary packaging
• Location: Brisbane Inner City Homelessness Service, Spring Hill QLD 4000
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Mission Australia Brisbane Homelessness Service (previously Roma House) is a non-exclusionary supported accommodation and outreach service that is in Spring Hill, Brisbane and provides mobile outreach support to clients in various locations across the Brisbane City catchment.  The service supports both males and females over 18 years old with medium to high needs.

Our Case Workers provide support to clients who are homeless or at risk of being homeless within a variety of settings, including residential and other accommodation types (boarding houses, private rentals, Department of Housing properties and other locations where people are residing or rough sleeping). Case Workers will normally work within business hours, Monday – Friday

Your key responsibilities will be to:

• Case manages up to 20 clients with complex needs and that are experiencing homelessness
• Work closely with clients to create individual support plans to help them achieve their goals
• Updating data, file notes and reporting for the service
• Induct new clients into the service and ensure they are aware of relevant policies and procedures
• Liaise with a large variety of stakeholders including clients, community organisations, health and government bodies

Requirements for Success

• Diploma or Degree qualified in a relevant field including Social Work, Human Services or Psychology will be highly regarded
• Relevant experience in a similar role working in a Case Management environment ideally working with homeless clients with a variety of different backgrounds and levels of disadvantage
• Strong skills in advocacy, communication and referral
• The ability to positively communicate with residents that may at times have complex and challenging behaviours
• Sound Computer skills in MS Office and strong written communication
• Current First Aid Certificate or willingness to obtain
• Current driver’s licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your benefits

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support  
• Volunteering opportunities   
• Opportunity to purchase additional annual leave 
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.